Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassandra Grassl

Largo

Summary

Dynamic team leader with a proven track record at Domino's Pizza, excelling in conflict resolution and customer focus. Recognized for implementing process improvements that enhanced workflow efficiency and elevated customer satisfaction. Skilled in coaching and mentoring, fostering a collaborative environment that drives team success and operational excellence.

Overview

6
6
years of professional experience

Work History

Team Lead

Astro Skate
03.2021 - Current
  • Assisted team members in daily tasks, fostering a collaborative work environment.
  • Learned safety protocols and operational procedures to ensure compliance and efficiency.
  • Supported project coordination by organizing materials and resources for team activities.
  • Adapted quickly to changes in workflow, demonstrating flexibility under pressure.
  • Contributed to team meetings by sharing insights and proposing improvements for processes.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.

Manager

Dominos's Pizza
08.2024 - 06.2025
  • Oversaw daily operations, ensuring timely order preparation and delivery.
  • Trained and mentored team members on customer service best practices.
  • Implemented process improvements to enhance workflow efficiency.
  • Managed inventory control, ensuring optimal stock levels for peak service times.
  • Coordinated promotional events, driving increased sales through effective marketing initiatives.
  • Analyzed customer feedback to improve service quality and satisfaction levels.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Server

Jeremiahs Italian Ice
04.2020 - 03.2021
  • Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction.
  • Operated cash register efficiently, processing transactions accurately and promptly.
  • Maintained cleanliness and organization of dining area, enhancing overall guest experience.
  • Assisted in training new staff on menu items and service protocols.
  • Handled customer inquiries and concerns with professionalism, resolving issues swiftly.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Education

High School Diploma -

Pinellas Park High School
Pinellas Park, FL
03.2024

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Complaint resolution

Timeline

Manager

Dominos's Pizza
08.2024 - 06.2025

Team Lead

Astro Skate
03.2021 - Current

Server

Jeremiahs Italian Ice
04.2020 - 03.2021

High School Diploma -

Pinellas Park High School

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