Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Cassandra Graves

Sanford,FL

Summary

Motivated, service-oriented Bartender with 20 years high-volume bar/restaurant experience. Dedicated to providing positive customer experience to build loyal customer base. Good money handling, problem-solving and time management abilities. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Inside Sales Representative

T-Mobile
Maitland, FL
06.2022 - Current
  • Developed and implemented strategies to increase sales volume.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Identified customer needs by asking questions and advising on best solutions.
  • Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
  • Generated leads through cold calling potential clients.
  • Cultivated and strengthened customer relationships to drive revenue growth.
  • Consulted with customers to aid selection and purchase of products that met needs.
  • Maintained detailed records of customer interactions, orders and account status updates.
  • Expedited customer orders for quick delivery and to promote satisfaction.
  • Conducted outbound calls to existing clients to upsell products or services.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Bartender

The Alley
Sanford, FL
01.2022 - 11.2023
  • Performed opening and closing duties including restocking supplies.
  • Greeted guests with friendliness and professionalism.
  • Greeted customers and provided excellent customer service.
  • Balanced daily registers and generated sales reports for management.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Effectively multitasked within fast-paced environment.
  • Processed payments accurately and efficiently with POS system.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Upsold customers from shelf to premium brands to help boost sales.

Store Manager

Spectrum
Green Bay/ Ocoee, WI / FL
06.2021 - 06.2022
  • Monitored employee performance and identified performance gaps for corrective action.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Updated and maintained store signage and displays.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Delegated work to staff, setting priorities and goals.
  • Evaluated store performance and incorporated feedback to implement improvement plans.

Bartender

Lil Jamaica
Green Bay, WI
04.2021 - 01.2022
  • Completed day-to-day duties accurately and efficiently.
  • Greeted guests with friendliness and professionalism.
  • Identified needs of customers promptly and efficiently.
  • Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

Bartender

LilChatterhouse
Green Bay, WI
07.2016 - 04.2021
  • Greeted guests with friendliness and professionalism.
  • Performed opening and closing duties including restocking supplies.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Processed payments accurately and efficiently with POS system.
  • Monitored bar inventory and promptly restocked low items before depletion.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Assisted in setting up the bar for service shift.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.

Education

Associate of Science - Medical Assisting

Rasmussen College
Green Bay, WI
06.2004

Skills

  • Pipeline Development
  • Salesforce CRM
  • Attention to Detail
  • Customer Service
  • Relationship Building
  • Food Service
  • Payment Processing
  • Beverage Preparation
  • Suggestive Selling
  • Service-Oriented Mindset
  • Order Management
  • Cash Register Operation
  • Handling Difficult Customers
  • Identification Verification
  • Marketing and Sales Experience
  • Team Training and Development
  • Responsible Alcohol Service
  • Outgoing Personality
  • Point of Sale Systems

References

References available upon request.

Timeline

Inside Sales Representative

T-Mobile
06.2022 - Current

Bartender

The Alley
01.2022 - 11.2023

Store Manager

Spectrum
06.2021 - 06.2022

Bartender

Lil Jamaica
04.2021 - 01.2022

Bartender

LilChatterhouse
07.2016 - 04.2021

Associate of Science - Medical Assisting

Rasmussen College

Similar Profiles

CREATE PROFILE
Cassandra Graves