Cassandra Griffin
Summary
Dynamic Medical Assistant with extensive experience at Optum, UnitedHealth Group, excelling in patient care and clinical documentation. Proven ability to enhance clinic efficiency through effective patient scheduling and compassionate communication. Skilled in EMR systems and vital sign monitoring, ensuring compliance with HIPAA regulations while fostering strong patient relationships.
Overview
10
10
years of professional experience
Work History
Medical Assistant
Optum, UnitedHealth Group
08.2022 - Current
- Assisted healthcare providers with patient intake and documentation processes.
- Maintained cleanliness and organization of medical equipment and supplies.
- Supported patient care by preparing exam rooms for procedures.
- Collaborated with team members to ensure efficient clinic operations.
- Learned to administer basic clinical procedures under supervision.
- Engaged with patients to gather medical history and information accurately.
- Adapted quickly to new software systems for scheduling appointments.
- Participated in training sessions to enhance clinical knowledge and skills.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Improved clinical workflow with introduction of electronic health records system.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
Medical Receptionist
Octapharma Plasma Center
01.2016 - 08.2019
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Coordinated communication between patients and healthcare providers, ensuring clarity in information exchange.
- Maintained accurate patient records using electronic health record systems, ensuring compliance with regulations.
- Assisted patients with insurance verification and billing inquiries to streamline financial processes.
Education
Certificate of Technical Studies - Medical Assistant
Concorde Career College
San Bernardino, CA06-2020
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Reliable team player
- Electronic health records
- Procedure assistance
- Compassionate
- CPR
- Immunization administration
- Specimens collection and processing
- Maintaining confidentiality
- Appointment setting
- Medical records management
- Sterilization techniques
- Equipment sterilization
- Sterile technique
- Adaptable
- Patient relations
- Simple dressings
- Prioritizing stat orders
- Emergency response preparedness
Timeline
Medical Assistant
Optum, UnitedHealth Group
08.2022 - Current
Medical Receptionist
Octapharma Plasma Center
01.2016 - 08.2019
Certificate of Technical Studies - Medical Assistant
Concorde Career College
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