Cassandra Griffiths- Wright
Summary
Well coordinated in handling diverse office tasks such as budget management, payroll administration and office organizational skills while leading administrative teams to meet demanding performance targets to enhance team success.
Overview
8
8
years of professional experience
Work History
Patient Access Specialist
Newark Beth Israel Hospital
04.2024 - Current
- Managed high-volume workloads effectively, consistently meeting or exceeding departmental performance metrics for speed and accuracy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Collaborated with clinical staff to ensure seamless coordination of care for patients.
Client Service Agent
Wright Virtual Careers LLC
05.2023 - 04.2024
- Serves as the first point of contact to service a high volume of daily interactions, including basic inquiries and scheduling while executing excellent customer service
- Works both independently and within a dynamic team environment to provide crucial support to the client
- Ensures key client information and documentation is current with their requirements, rules and regulations
- Take initiative and proactively follow up on submitted items to ensure completion, resolve errors, questions or concerns
- Performs other duties and responsibilities as assigned
Senior Authorization Specialist
Professional Physical Therapy
01.2017 - 03.2022
- Led a team of 8 authorization specialists, providing leadership, guidance, and support to ensure that patient needs are met and exceeded
- Developed and implemented strategies to improve patient retention and satisfaction, resulting in an increase of net sales of 11.2% from the previous year
- Reviewed accuracy and processed upwards of 250 accounts daily
- Conducted regular patient check-ins and reviews to identify opportunities for improvement
- Implemented overtime on multiple occasions to decrease delays in response times
- Liaised with cross-functional teams to resolve complex patient issues and escalate urgent matters as needed
- Assisted in the development and execution of prior authorization workflow, policies, and procedures
- Processed referrals and submitted medical records to insurance carriers to expedite prior authorization processes
- Provided continued support and proactive suggestions to ensure continued success
Multi Site Supervisor
Professional Physical Therapy
11.2016 - 01.2017
- Guided administrative teams in 5 clinics throughout New Jersey
- Supervise and evaluate staff; complete employee reviews; kept accurate records of employee attendance and time-sheets; provided positive direction to motivate quality performance; discipline personnel when necessary and appropriate
- Demonstrated strong negotiation and communication skills, with the ability to build and maintain relationships with staff
- Trained and transitioned 5+ receptionists into supervisor roles
Integration Specialist
Professional Physical Therapy
06.2016 - 11.2016
- Traveled and trained newly acquired companies on Professional Physical Therapy policies and procedures
- Modernize acquisition timelines to ensure Integrations are successfully completed by set deadlines while achieving all objectives set forth by company executives
- Collaborated directly alongside Regional Managers and the acquisition team to oversee day to day operations of Physical Therapy Services
- Enhanced production methods and improved employee motivation to maximum team productivity
- Uphold schedule requirements and quality demands with hands-on project supervision
Education
B.S. - Forensic Psychology
Fairleigh Dickinson University
Teaneck, NJSkills
- EPIC ( EMR Software)
- Zoom
- Teams
- Outlook
- Microsoft Applications
- Calendly
- Mailchamp
- ADP
Timeline
Patient Access Specialist
Newark Beth Israel Hospital
04.2024 - Current
Client Service Agent
Wright Virtual Careers LLC
05.2023 - 04.2024
Senior Authorization Specialist
Professional Physical Therapy
01.2017 - 03.2022
Multi Site Supervisor
Professional Physical Therapy
11.2016 - 01.2017
Integration Specialist
Professional Physical Therapy
06.2016 - 11.2016
B.S. - Forensic Psychology
Fairleigh Dickinson University
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