Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassandra Grossman

Bremerton

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

10
10
years of professional experience

Work History

Shop Manager

Galaxy Vapor
11.2022 - 03.2025
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Analyzed sales data to identify trends and create targeted marketing initiatives that catered to the needs of our customer base.
  • Developed new promotional campaigns to attract new customers.

Fine Dining Server

American Cruise lines
04.2022 - 09.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Bartender/Server

White Horse Bar and Grill
06.2021 - 11.2021
  • Opened and closed the bar in a timely and responsible manner.
  • Gained regular customers by serving beer, wine and other beverages in a prompt and friendly way.
  • Communicated proper knowledge to facilitate guest decision making.
  • Trained and managed other employees.

Attractions Associate

Great Wolf Lodge
10.2016 - 06.2017
  • Enticed customers to try games and rides using a fun, upbeat personality.
  • Announced and described park attractions.
  • Handled all administrative needs, including processing the ticket payments, issuing receipts and keeping detailed records of the daily attendance.
  • Volunteered for and completed new assignments and tasks to ease staff member workload.
  • Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.

Retail Associate

Ross Dress for Less
11.2014 - 08.2016
  • Opened registers during busy periods to keep queues down and customer satisfaction high.
  • Kept entrances, pathways, and emergency exits free of clutter for guest safety.
  • Located items for customers on the sales floor and in the backroom to serve individual needs.
  • Maintained displays with expertise in product merchandising and attention to detail on all organizational needs.
  • Completed multiple resets per day to keep merchandise well-organized and presentable.
  • Minimized loss by watching for and recognizing security risks and active theft.
  • Quickly connected with each customer to offer assistance and promote products.

Education

High School Diploma -

Central Kitsap High School
Silverdale, WA
06.2013

General Studies

South Puget Sound Community College
Olympia, WA

Skills

  • Adaptability
  • Customer Service
  • Conflict-resolution
  • Retail operations
  • Organize inventory
  • Orientation and training

Timeline

Shop Manager

Galaxy Vapor
11.2022 - 03.2025

Fine Dining Server

American Cruise lines
04.2022 - 09.2022

Bartender/Server

White Horse Bar and Grill
06.2021 - 11.2021

Attractions Associate

Great Wolf Lodge
10.2016 - 06.2017

Retail Associate

Ross Dress for Less
11.2014 - 08.2016

General Studies

South Puget Sound Community College

High School Diploma -

Central Kitsap High School

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