Cassandra Guerrero
El Paso,TX
Summary
Motivated Project Manager with controlling all stages of projects from inception through monitoring and closing, exceeding expectations of being on time and on budget. Considerable client-facing project experience has driven commitment to customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Project Manager (Remote)
Paycor
El Paso , TX
04.2022 - Current
- Oversaw high profile projects for by planning, designing, and scheduling phases
- Drove team success through shared vision and recognition of quality performance
- Modified and directed project plans to meet organizational needs
- Ended fiscal year at 100% client satisfaction
- Started Q2 with several projects with a 70% of project closure
Project Manager
ADP
El Paso , Tx,
04.2021 - 04.2022
- Developed project timelines for stakeholders from kickoff through completion of project
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Maintained open communication by presenting regular updates on project status to sales partners and implementation team
- Obtained 80% of client satisfaction for fiscal year
- Worked with as a team with 4-8 implementation specialist per project
- Managed book of business of 40-50 projects (stakeholders)
Sales Support Retention Specialist I
ADP
El Paso, Tx,
08.2019 - 04.2021
- Filter support through Sales Executives to front line associates
- Drive associate engagement, in result meeting sales goal
- Send daily, Monthly and YTD financials to Sr. leaders
- Sending out Roll Call to pay out sales partners
- Work with leadership to implement new strategic ideas
- Providing support with our inside sales partners with potential prospects
- Provide Coaching, Feedback and mentorship to associates
Implementation Specialist III
ADP
El Paso, Tx,
01.2019 - 08.2019
- Selected for Leadership focused program GILD
- Lead Career Development engagement tool for associates
- Increased sales by 22% by coaching team members on effective sales strategies to boost retention results
- Increased sales by educating prospects on benefits of products and services in comparison to competitors
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
Implementation Specialist II
ADP
El Paso, Tx,
07.2018 - 01.2019
- Lead project of revamping Support Center for associates and clients
- Create team incentives to drive results and associate engagements
- Stretch assignment for performance Scorecard for account management
- Restructured our Performance Scorecard with a positive impact on our Backlog percentage from 30% - 10%
Implementation Specialist I
ADP
El Paso , Tx,
10.2015 - 07.2018
- Implementing new clients with Time & Attendance
- On-boarded wave one of associates in Norfolk Virginia
- Cultivated relationships with sales team to support and supply corrective actions
- Handled over 25 incoming calls daily while providing excellent customer service
- Retained existing clients and developed 15 new accounts by extending high quality and efficient support service
Sales Consultant
Sears
El Paso , Tx,
11.2012 - 10.2015
- Created detailed sales presentations to communicate product features
- Quickly learned new products and developed strategies for effective demonstrations and customer engagement to drive sales
- Closed over $15,000 in sales weekly, including preparing contracts and processing order forms
- Increased sales by 15,000 to 25,000 over the second fiscal year, leveraging networking and referrals
Education
BBA - Business Administration
The University Of Texas At El Paso
El Paso, TX12.2023
High School Diploma -
El Paso Academy
El Paso, TX12.2004
Skills
- Timely Project Completion
- Project Goals and Milestones
- Process improvement
- Workflow Planning
Certification
Fundamental of Payroll Certification (exp. Dec. 2022)
Timeline
Project Manager (Remote)
Paycor
04.2022 - Current
Project Manager
ADP
04.2021 - 04.2022
Sales Support Retention Specialist I
ADP
08.2019 - 04.2021
Implementation Specialist III
ADP
01.2019 - 08.2019
Implementation Specialist II
ADP
07.2018 - 01.2019
Implementation Specialist I
ADP
10.2015 - 07.2018
Sales Consultant
Sears
11.2012 - 10.2015
BBA - Business Administration
The University Of Texas At El Paso
High School Diploma -
El Paso Academy
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