Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Cassandra Guisto

Pembroke Pines,FL

Summary

Proven leader in municipal service with City of Boca Raton, adept in park supervision and enhancing visitor relations. Excelled in streamlining operations, reducing illegal parking incidents, and fostering community safety and compliance. Skilled in incident management and multi-tasking, consistently improving public service quality and efficiency. Professional Parking Enforcement Officer consistently building upon skills and tackling new responsibilities. Ethical and honest with understanding of basic self-defense in case of emergencies. Knowledgeable of local and state codes and ordinances regarding parking procedures.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Parking Enforcement Officer

City of BocaRaton
05.2022 - Current
  • Wrote and issues citations and warnings to owners of vehicles.
  • Enforced city, state, and federal ordinances when ADA violations occur
  • Enhanced public safety by patrolling assigned areas and enforcing parking regulations.
  • Implemented efficient patrol routes based on maximizing coverage while minimizing travel time between hotspots.
  • Dealt with complaints regarding parking violations, address patrons concerns efficiently and professionally.
  • Streamlined citation processing by accurately entering data into the electronic ticketing system.
  • Educated the public on local parking ordinances and regulations, fostering community awareness and compliance.
  • Reduced illegal parking incidents by issuing citations for parking violations in a timely manner.
  • Contributed to the overall public perception of parking enforcement as a fair, necessary, and non-adversarial component of community safety.

Park Ranger

City Of Boca Raton
11.2016 - 05.2022
  • Interacted pleasantly with visitors and promoted park rules, regulations and safety measures to educate and inform.
  • Provided information and guidance for park visitors, answered questions and inquiries. Perform intermediate park patron service work involving public relations and safe use and enjoyment of city parks.
  • Enforced regulations within parks and applicable ordinances.
  • Patrolled all areas by foot and vehicles to assess park conditions.
  • Directed incoming and outgoing traffic during special events and identified available parking areas for drivers.
  • Patron Eastern/Western zones and lock up parks on evening shifts
  • Increased park safety by conducting regular patrols and addressing potential hazards in a timely manner.
  • Supported emergency response efforts during natural disasters or medical incidents, ensuring visitor wellbeing.

Custodial Worker

City Of Boca Raton
03.2014 - 11.2016
  • Collected trash and emptied receptacles and recycling containers.
  • Sanitized and spot-cleaned furniture, wastebaskets and garbage cans also carpets.
  • Maintained clean and comfortable environments in the buildings by vacuuming, cleaning windows and dusting.
  • Checked and stocked inventory throughout facility, also reorder inventory as needed and coordinated with build administrator.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Set up and break down furniture for programs, meeting, conferences, weddings, and other events.

Maintenance Supervisor III( Acting Supervisor)

City Of Boca Raton
08.2014 - 01.2015
  • Supervised employees, including scheduling, training and performance monitoring.
  • Kept track of equipment, inventories and system upgrades in order to prepare and present detailed reports to upper management.
  • Increased productivity by reducing downtime, budgeting effectively, allocating tasks and maintaining high standards of safety and work quality.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Paid close attention to guidelines, specifications and detailed instructions to continuously adhere to strict operational and maintenance regulations.
  • Observed guidelines, specifications and detailed instructions to meet strict operational and maintenance regulations.
  • Inspected both libraries and evaluate both buildings for structural issues and coordinate with facility maintenance who maintain repairs with plumbing, electrical, ventilation and other building systems.
  • Coordinate with building management on budget development,

Education

General Studies

Barton County Community College
Great Bend, KS

High School Diploma -

Naples High School
Naples, FL

Skills

  • Safety awareness proficiency
  • Ticketing
  • Enforcement processes
  • State code ordinance knowledge
  • Parking Regulations
  • Policy Enforcement
  • Vehicle Identification
  • Problem-Solving
  • Attention to Detail
  • Multitasking Abilities
  • Team Collaboration
  • Active Listening
  • Effective Communication
  • Analytical Thinking
  • Area Familiarity
  • Patrol Expertise
  • Park supervision
  • Park rules and regulations
  • Visitor relations
  • Incident Management
  • Animal husbandry skills
  • Natural resources understanding
  • Educational enrichment

Accomplishments

Learning how to operate heavy equipment as well as learning to delegate in a respectful manner when dealing with the general public. Teaching and education others when they bend the rules and ordinances for themselves, achieving compliance..

Certification

Heartsaver CPR-AED

American Heart Association

Child CPR AED 06/21/2017

Infant CPR 06/2019

Boca Raton Fire Rescue TC#15468

6500 Congress AVE Suite 200

Boca Raton, FL 33487

(561) 982-4013

Antonio Armijo ID# 07140260262


Parking Enforcement Certification

Parking Citations


Customer Service Certification

Timeline

Parking Enforcement Officer

City of BocaRaton
05.2022 - Current

Park Ranger

City Of Boca Raton
11.2016 - 05.2022

Maintenance Supervisor III( Acting Supervisor)

City Of Boca Raton
08.2014 - 01.2015

Custodial Worker

City Of Boca Raton
03.2014 - 11.2016

General Studies

Barton County Community College

High School Diploma -

Naples High School

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Cassandra Guisto