Cassandra Haines
Suffolk,VA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Policy Owner Service Representative position. Eager to try something new.
Overview
11
11
years of professional experience
Work History
Pizza Delivery Driver
Papa Johns International Inc.
07.2022 - Current
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Processed payments by accepting cash, checks and credit and debit card payments.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
Customer Service Representative
QVC Chesapeake
08.2016 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
Apparel Associate
Walmart
06.2014 - 07.2015
- Displayed and organized products in store to help customers locate products easily.
- Maintained loss prevention standards by monitoring and observing customers on sales floor.
- Obtained accurate measurements of customers' arms, waist and chest to provide exact size in clothing.
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
Layaway Associate
Walmart
09.2014 - 01.2015
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stored merchandise for customers until ready for pickup.
- Took payments for held merchandise.
Photo Lab Technician
Walmart
09.2013 - 05.2014
- Operated photo department cash register to scan items and process checks and credit card transactions.
- Assessed customer needs and examined order contents to identify processing requirements and timelines.
- Examined developed prints to determine defects such as broken lines, spots or blurs.
- Used inkjet printer, canvas and metal prints and mat boards to print and mount images.
Cashier
Walmart
06.2012 - 05.2014
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Associate of Science - Criminal Justice
University of Phoenix
Tempe, AZ06.2010
High School Diploma -
Wilmot Union High School
Wilmot, WI06.2005
Skills
- Special Assignments
- Customer Deliveries
- Efficient Routing
- Map Reading
- Customer Feedback
- Safe Driving
- Cash Management
- Order Taking
- Product and Service Sales
- Guest Inquiries
- Product Knowledge
- Time Management Skills
Timeline
Pizza Delivery Driver
Papa Johns International Inc.
07.2022 - Current
Customer Service Representative
QVC Chesapeake
08.2016 - Current
Layaway Associate
Walmart
09.2014 - 01.2015
Apparel Associate
Walmart
06.2014 - 07.2015
Photo Lab Technician
Walmart
09.2013 - 05.2014
Cashier
Walmart
06.2012 - 05.2014
Associate of Science - Criminal Justice
University of Phoenix
High School Diploma -
Wilmot Union High School
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