Cassandra Hall
Summary
Experienced hospitality professional with a focus on housekeeping, operations, and food & beverage management at Forbes 5-star and AAA 5-diamond hotels. Known for driving guest satisfaction through meticulous attention to detail, operational efficiency, and effective team leadership, with a strong commitment to delivering excellence in luxury hotel management.
Overview
6
6
years of professional experience
Work History
Sales and Marketing Coordinator
Turbo Images
02.2024 - Current
- Lead marketing strategies, achieving measurable growth in brand awareness and customer engagement.
- Oversee campaign development, driving significant ROI and enhancing market position.
- Collaborate with cross-functional teams to ensure cohesive brand messaging and successful project execution.
Chief of Customer Success
MarverickApp
06.2022 - 02.2024
- Led customer service strategy, enhancing satisfaction scores by 32% through targeted initiatives.
- Implemented feedback systems, reducing response times by 42% and improving resolution rates.
- Collaborated with cross-functional teams to streamline processes, boosting efficiency and customer retention.
- Analyzed customer data to identify trends, driving strategic decisions and measurable improvements.
Housekeeping Manager
Marriott Hotels
01.2021 - 02.2022
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements in a 298 room hotel.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Placed orders for housekeeping supplies and guest toiletries.
- Established and enforced safety protocols and guidelines for staff.
Rooms and Operations Manager
Marriott Hotels
07.2020 - 01.2021
- Managed daily operations, enhancing guest satisfaction and operational efficiency, achieving measurable results.
- Coordinated team efforts, resolving issues swiftly, leading to improved guest feedback and retention.
- Monitored and controlled budget expenditures for room operations, optimizing costs without compromising service quality.
Housekeeping and Back of House Internship
Four Seasons Hotels and Resorts
05.2019 - 08.2019
- Assisted in maintaining the high standards of cleanliness and service expected of a Forbes 5-star and AAA 5-diamond property, ensuring guest satisfaction through meticulous attention to detail.
- Coordinated with the housekeeping team to ensure timely and efficient room turnovers, contributing to the hotel's reputation for exceptional service.
- Assisted in training new housekeeping staff on hotel protocols, luxury service expectations, and safety procedures, contributing to a well-prepared team.
Food and Beverage Internship
Four Seasons Hotels and Resorts
05.2018 - 08.2018
- Played a key role in executing high-end events, including banquets and private functions, by coordinating with the kitchen and service teams to ensure seamless delivery.
- Assisted with inventory tracking and restocking, helping to maintain adequate levels of food and beverage supplies while minimizing waste.
- Key player in the daily operation of four separate dining outlets, a 5 star fine dining restaurant (LAW), a cocktail bar (OUTLAW) a pool side bar at the resort (AGAVE) and a private restaurant at the private club pool lounge.
Education
Bachelor of Science - Hospitality Management
University of New Hampshire
Durham, NH05.2020
Skills
- Attention to detail
- Effective Listener
- Brand Awareness
- Personnel Management
- Analytical Thinking
- Problem-solving abilities
- Strategic Planning
- Team building
Timeline
Sales and Marketing Coordinator
Turbo Images
02.2024 - Current
Chief of Customer Success
MarverickApp
06.2022 - 02.2024
Housekeeping Manager
Marriott Hotels
01.2021 - 02.2022
Rooms and Operations Manager
Marriott Hotels
07.2020 - 01.2021
Housekeeping and Back of House Internship
Four Seasons Hotels and Resorts
05.2019 - 08.2019
Food and Beverage Internship
Four Seasons Hotels and Resorts
05.2018 - 08.2018
Bachelor of Science - Hospitality Management
University of New Hampshire
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