Cassandra Hamm
Coweta,OK
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Referral Specialist
Oklahoma Sleep Institute
Broken Arrow, OK
08/14/23 - Current
- Reviewed data obtained from referring physicians for completeness and accuracy.
- Reviewed all documentation associated with each referral request to ensure compliance with relevant regulations.
- Entered confidential patient information and updated electronic records in database.
- Developed strategies for improving efficiency within the department while maintaining high standards of customer service.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Receptionist
Ascension St John Sleep/Pulmonary Clinic
Tulsa, OK
08.2021 - 08.2023
- Informed patients of financial responsibilities prior to rendering services.
- Compiled and coded patient information or data in appropriate computer system.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Scheduled and confirmed patient appointments and consultations.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
Medical Receptionist
Tulsa ER and Hospital
Tulsa, OK
11.2020 - 03.2021
- Responded to patient inquiries regarding billing or financial matters.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Scanned documents into electronic medical records system.
- Counselled patients on potential financial liabilities and payment requirements.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Assembled registration paperwork and placed identification bands on patient.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Answered phones promptly in a professional manner.
- Ensured accuracy of all data entered into computer system.
- Collaborated with other departments to ensure quality customer service was delivered.
- Managed incoming faxes related to patient registration processes.
ER Admitting Representative
Saint Francis Hospital
Tulsa, OK
02.2013 - 02.2019
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Compiled and coded patient information or data in appropriate computer system.
- Maintained an organized filing system of all patient records and documents.
- Interviewed patients to complete case histories and intake forms.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Verified insurance coverage, collected co-pays, and completed paperwork associated with patient admissions.
- Communicated with patients with compassion while keeping medical information private.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Processed payments received from patients according to policies and procedures set forth by the organization.
- Performed clerical tasks such as scanning documents, photocopying, faxing reports.
- Completed relevant insurance and other claim forms.
- Confirmed demographic information of each admitted patient to ensure accuracy in billing.
Education
Cosmetology -
Career Academy of Hair Design
Springdale, AR02-2010
High School Diploma -
Rogers High School
Rogers, AR05-2007
Skills
- Appointment Scheduling
- Insurance Verification
- Accurate Documentation
- Referral Tracking
- HIPAA Regulations
- Data Entry
- Customer Service
- Office Reception
- Epic Systems
- Critical Thinking
- Time Management
References
References available upon request.
Timeline
Receptionist
Ascension St John Sleep/Pulmonary Clinic
08.2021 - 08.2023
Medical Receptionist
Tulsa ER and Hospital
11.2020 - 03.2021
ER Admitting Representative
Saint Francis Hospital
02.2013 - 02.2019
Referral Specialist
Oklahoma Sleep Institute
08/14/23 - Current
Cosmetology -
Career Academy of Hair Design
High School Diploma -
Rogers High School
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