Summary
Overview
Work History
Education
Skills
Timeline
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Cassandra Harding

Administrtive Assistant
Fort Worth,TX

Summary

Driven HR Administrative Assistant with a track record of enhancing team productivity and customer satisfaction at Universal Adcom. Excelled in complaint resolution and data entry, demonstrating exceptional active listening and Microsoft Excel skills. Proven ability to manage high-stress situations, ensuring confidentiality and compliance, while boosting loyalty through professional customer service.

Overview

5
5
years of professional experience

Work History

HR Administrative Assistant

Universal Adcom
02.2023 - Current
  • Supported payroll processing by accurately tracking time and attendance records, reporting discrepancies to management as needed.
  • Maintained confidentiality of sensitive HR information, adhering to strict privacy guidelines at all times.
  • Efficiently managed personnel files, ensuring all documents were up-to-date and in compliance with legal requirements.
  • Provided exceptional support to the HR department during high-volume periods, such as open enrollment or annual performance review cycles.

Customer Service Representative

City Of Carrollton
06.2022 - 02.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Manager

Chick-fil-A
05.2019 - 12.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Education

No Degree - Nursing

Tarleton State University
Stephenville, TX

High School Diploma -

Brewer High School
Fort Worth, TX
05.2018

Skills

  • Active Listening
  • Product Knowledge
  • Complaint resolution
  • Data Entry
  • Customer Relations
  • Microsoft Excel
  • Computer Proficiency

Timeline

HR Administrative Assistant

Universal Adcom
02.2023 - Current

Customer Service Representative

City Of Carrollton
06.2022 - 02.2023

Manager

Chick-fil-A
05.2019 - 12.2021

No Degree - Nursing

Tarleton State University

High School Diploma -

Brewer High School

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Cassandra HardingAdministrtive Assistant