Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassandra Hardwick

Houston,TX

Summary

Professional whose background reflects great people interaction and highly developed skills; which includes ability to multi-task while remaining focused, professional front office appearance, high concentration in internal and external Customer Relations, as well as excellent oral and written abilities.

Overview

19
19
years of professional experience

Work History

Flight Attendant

United Express Airlines
Houston, TX
06.2013 - 12.2023
  • Provided enhanced customer experience as an in-flight specialist and conflict resolution expert.
  • Conducted pre flight briefings to review emergency evacuation procedures and assign crew coordination plans.
  • Coordinated inventory, distribution, and general supply and demand of consumer necessities.
  • Managed product upsells and sales transactions; frequently recognized for in-flight attainment records.
  • Governed flight logs, passenger action reports, and inventory documentation with high attention to detail.

Member Service Representative

Coventry Health Care
Houston, TX
02.2011 - 06.2013
  • Answered incoming calls regarding membership benefits and services.
  • Handled customer complaints in an efficient and courteous manner.
  • Maintained accurate records of member interactions and transactions.
  • Adhered to all applicable policies, procedures, regulations, and laws.

Appointment Scheduler

Texas Children Hospital
Houston, TX
01.2009 - 02.2011
  • Answered incoming calls from potential new patients and existing patient inquiries.
  • Assisted in scheduling, rescheduling, and canceling appointments for patients.
  • Verified insurance information prior to appointment booking.
  • Maintained accurate records of patient appointments in computer system.
  • Performed follow up calls to confirm scheduled appointments.

Call Center Representative

Alorica
Houston, TX
03.2005 - 01.2009
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.

Education

Interdisciplinary Studies

University of Houston - Downtown
Houston, TX
05-2008

Skills

  • Customer Service
  • Regulatory Compliance
  • Guest Services
  • Issue Resolution
  • Complaint Handling
  • Dispute Resolution
  • Account Management
  • Insurance Knowledge
  • Microsoft Office
  • Microsoft Windows
  • Client Relations
  • Medical Collections

Timeline

Flight Attendant

United Express Airlines
06.2013 - 12.2023

Member Service Representative

Coventry Health Care
02.2011 - 06.2013

Appointment Scheduler

Texas Children Hospital
01.2009 - 02.2011

Call Center Representative

Alorica
03.2005 - 01.2009

Interdisciplinary Studies

University of Houston - Downtown

Similar Profiles

CREATE PROFILE
Cassandra Hardwick