Cassandra Hardwick

Perform collection activities related to follow-up and account resolution.

Answer inbound and outbound calls in reference to hospital services with or without insurance.

Review accounts in conjunction with over and under payments and validating commercial insurance.

Provide customer service with compassion, dignity, excellence, and stewardship.

• Provided enhanced customer experience as an in-flight specialist and conflict resolution expert.
• Conducted pre flight briefings to review emergency evacuation procedures and assign crew coordination plans.
• Coordinated inventory, distribution, and general supply and demand of consumer necessities.

• Answered incoming calls regarding membership benefits and services.
• Handled customer complaints in an efficient and courteous manner.
• Adhered to all applicable policies, procedures, regulations, and laws.

• Answered incoming calls from potential new patients and existing patient inquiries.
• Assisted in scheduling, rescheduling, and canceling appointments for patients.
• Maintained accurate records of patient appointments in computer system.
• Performed follow up calls to confirm scheduled appointments.

• Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
• Provided accurate information regarding products and services while upselling additional products when appropriate.
• Resolved customer complaints in a timely manner to ensure customer satisfaction.