Cassandra Harris
Raleigh,NC
Summary
Experienced facilities management professional prepared to ensure efficient, safe, and well-maintained environments. Strong focus on team collaboration and achieving results, with reliable and adaptive approach. Skilled in project coordination, vendor management, and budget oversight, demonstrating commitment to operational excellence. Known for effective problem-solving and exceptional organizational abilities.
Overview
8
8
years of professional experience
Work History
Facilities Coordinator
Cushman & Wakefield
01.2025 - Current
- Managed facilities and MCF related purchase orders and tracked expenditures to support efficient budget control.
- Implemented space planning strategies to optimize workspace utilization and enhance employee productivity.
- Developed and maintained vendor relationships, ensuring services rendered exceeded client expectations.
- Conducted regular safety inspections and submitted work orders to address maintenance and compliance issues.
- Coordinated smooth transitions during office relocations by planning logistics and assisting the move process from start to finish.
- Led the customer care training program, training 50+ employees bi-weekly and authored the Workplace Experience Playbook to standardize service delivery.
Workplace Experience Coordinator
CBRE
08.2022 - 12.2024
- Managed front desk's concierge hub which averaged 200 actionable tasks completed per month at 100% success rate.
- Responsible for writing and distributing newsletters highlighting engagement events and team member recognition.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Assisted in creating budgets to provide employee incentives while optimizing cost savings to client.
- Organized, coordinated and deployed on-site events while focusing on delivering superior customer service.
- Collaborated with global teams to implement innovative cost saving practices to client.
Client Success Coordinator
CBRE
12.2021 - 08.2022
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety top priority.
- Checked credentials and identifying paperwork for all incoming employees and visitors.
- Ordered, maintained, and distributed supplies and inventory.
- Produced high-quality documents, spreadsheets and presentations for internal and client needs.
Off Premise Coordinator
Outback Steakhouse
05.2020 - 06.2021
- Managed approximately 10 employees to successfully deliver all carryout/ delivery orders and make each guests day better.
- Provided personalized customer service by greeting each customer, assisting with purchases, and making sure all orders were prepared to perfection.
- Resolved employment-related disputes through proactive communication.
- Developed revisions for systems and procedures by evaluating operational practices and identifying improvement opportunities.
Server
Outback Steakhouse
01.2018 - 05.2020
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Education
Associate of Arts -
Cape Fear Community College
Wilmington, NC07.2021
Skills
- Stellar Customer Service
- Organized
- Detail-Oriented
- Flexible & Adaptable
- Leadership
- Problem Solver
Timeline
Facilities Coordinator
Cushman & Wakefield
01.2025 - Current
Workplace Experience Coordinator
CBRE
08.2022 - 12.2024
Client Success Coordinator
CBRE
12.2021 - 08.2022
Off Premise Coordinator
Outback Steakhouse
05.2020 - 06.2021
Server
Outback Steakhouse
01.2018 - 05.2020
Associate of Arts -
Cape Fear Community College