Cassandra Hart
Janesville,WI
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
12
12
years of professional experience
Work History
General Manager
Aby Groups Beloit QSR
BELOIT, WI
07.2023 - 08.2024
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Supervised employees through planning, assignments, and direction.
- Created schedules and monitored payroll to remain within budget.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Trained employees on duties, policies and procedures.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
General Manager
KFC
Watertown, Wisconsin
09.2022 - Current
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Designed sales and service strategies to improve revenue and retention.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Led employee evaluations with constructive feedback to boost performance.
- Supervised employees through planning, assignments and direction.
- Created schedules and monitored payroll to remain within budget.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
Customer Service Representative
Halron Lubricants
Madison, Wisconsin
03.2022 - 06.2022
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Verified accuracy of information and executed clarification of orders.
- Processed and documented transactions in company database.
- Answered customer account inquiries and provided resolution.
- Answered customers' questions about products, prices and availability.
- Communicated with current customers regarding backorder availability, future inventory and special orders.
- Monitored inventory levels and documented replenishment requirements.
Customer Service Representative
State Collection Service
Beloit, WI
10.2020 - 03.2022
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers to resolve service and billing issues.
- Processed documentation and troubleshot discrepancies to build client rapport.
- Made outbound calls to obtain account information.
- Exceeded company productivity standards on consistent basis.
Food Service Manager
Aramark
Beloit, WI
10.2017 - 09.2020
- Adhered to company food, safety, quality and sanitation policies.
- Established and managed effective controls for labor and inventory costs.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Assessed employee schedules for effectiveness and approved all timesheets.
- Trained and mentored up to [Number] new employees each quarter.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Completed reports outlining meal numbers, service efficiency and various contributing costs.
- Priced and ordered food products, kitchen equipment and food service supplies.
- Prepared and led food service training programs to teach staff various tasks.
- Supervised staff preparing and serving [Number] meals per day.
- Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Resolved problems or concerns to satisfaction of involved parties.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
Picker Packer
Prent
Janesville, WI
06.2012 - 01.2017
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Selected products and items from shelves and pallets for customer orders.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Marked and labeled containers with accurate shipping information to prevent delays.
Education
Associate of Applied Science - N/a
UW Rock County
Janesville, WISkills
- Report generation
- Report creation
- Credit card payment processing
- Shipping and receiving understanding
- Customer relations
- Quality control
- Problem-solving abilities
- Quality assurance controls
- Clerical support
- Call Center Operations
- Retail sales customer service
- Courteous demeanor
- Conflict mediation
- High-energy attitude
- Inbound and Outbound Calling
- Product organization
- Office equipment proficiency
Timeline
General Manager
Aby Groups Beloit QSR
07.2023 - 08.2024
General Manager
KFC
09.2022 - Current
Customer Service Representative
Halron Lubricants
03.2022 - 06.2022
Customer Service Representative
State Collection Service
10.2020 - 03.2022
Food Service Manager
Aramark
10.2017 - 09.2020
Picker Packer
Prent
06.2012 - 01.2017
Associate of Applied Science - N/a
UW Rock County
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