Cassandra Hart
Manistique,MI
Summary
Proven track record in enhancing customer loyalty and streamlining operations, as demonstrated at Main Street Pizza.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Main Street Pizza
2023.08 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Main Street Pizza
2016.08 - 2018.04
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Coil Tech/ Molder Operator
Hilite International
2014.08 - 2016.01
- Performed routine maintenance on molding equipment as needed, prolonging the useful life of each machine asset under my care.
- Maintained accurate records of production data, contributing to effective inventory management and quality control efforts.
- Actively participated in safety training programs and implemented learned practices into daily work routines, reducing the risk of workplace injuries.
- Collaborated with team members to maintain a safe, clean, and organized work environment.
- Demonstrated strong attention to detail while inspecting molded parts for defects or deviations from customer expectations before packaging them for shipment or further assembly steps.
- Ensured high-quality finished products through consistent adherence to established standards and procedures.
- Reduced downtime for maintenance by following preventive measures and daily inspections.
- Adhered to all safety guidelines while handling hazardous materials during the molding process, maintaining a zero-incident record throughout my tenure as a molder operator.
- Applied quality control skills by inspecting cured products for defects, assigning grades and removing unacceptable items.
- Observed continuous operation of automatic machines to guarantee products met specifications and to detect jams or malfunctions, making adjustments as necessary.
- Conducted routine preventive maintenance on production equipment to help maintain durability and functionality of each machine.
- Contacted supervisor with detailed reports on equipment requiring advanced repairs to obtain quick resolutions and return machinery back to optimal performance levels.
Assistant Office Manager
Plumb's Foods
2013.06 - 2014.05
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Recorded expenses and maintained accounting records.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
- Counted all collected cash from the previous day and balanced the books.
Customer Service Cashier/Deli Worker
WESCO
2009.08 - 2011.10
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Upheld strict adherence to store policies and regulations, minimizing potential financial discrepancies.
- Reduced food waste by monitoring product freshness and rotating stock effectively.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
Assistant Manager
Circle K
2006.03 - 2008.06
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Associate of Applied Science - Drafting Technology
ITT Technical Institute
Tucson, AZ09.2008
Bachelor of Science - Pre-Medicine
Michigan Technological University
Houghton, MI2007
High School Diploma -
Manistique Middle/High School
Manistique, MI05.2003
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Professional telephone demeanor
- Reading Comprehension
- Stress Tolerance
- Safety-conscious mindset
- Precision measurement
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Multitasking Abilities
Timeline
Customer Service Representative
Main Street Pizza
2023.08 - Current
Customer Service Representative
Main Street Pizza
2016.08 - 2018.04
Coil Tech/ Molder Operator
Hilite International
2014.08 - 2016.01
Assistant Office Manager
Plumb's Foods
2013.06 - 2014.05
Customer Service Cashier/Deli Worker
WESCO
2009.08 - 2011.10
Assistant Manager
Circle K
2006.03 - 2008.06
Associate of Applied Science - Drafting Technology
ITT Technical Institute
Bachelor of Science - Pre-Medicine
Michigan Technological University
High School Diploma -
Manistique Middle/High School
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