Cassandra Hatton
St. Louis,MO
Summary
To
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Fresh Department Team Lead
Sam's Club
Des Peres, MO, US
07.2019 - Current
- Drives sales and profit in Meat, Prepared Food, and Freezer/Cooler area by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, in-stock and inventory levels, budgeting, and forecasting sales; assessing economic trends and community needs; reviewing club financial
- Worked different stations to provide optimal coverage and meet production goals.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Coached team members in techniques necessary to complete job tasks.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Collaborated with HR staff on hiring decisions for Facilities Services team members.
- Responded to employee inquiries regarding benefits and other HR topics.
- Managed personnel matters, including hiring, onboarding, evaluations, and promotions.
Assistant General Manager
Rack Room Shoes
Chesterfield, MO, US
10.2016 - 06.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Customer Resolution Specialist
Convergys
Arnold, MO, US
11.2015 - 12.2016
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Customer Service Manager
Walmart
St. Louis, MO, US
05.2011 - 05.2016
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained clean, safe work area in accordance with regulatory and organizational guidelines.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Dietary Aide
Alexian Brothers
St. Louis, MO, US
09.2014 - 08.2015
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Education
Medical Billing And Coding
Ultimate Medical Academy
Fort Walton Beach, FL01.2013
Skills
- Management
- Human Resources
- Onboarding
- Sales
- Customer Support
- Customer Relations
- Staff Development
- Retail sales
- Time Management
- Cash handling
- Customer Service
Personal Information
Authorized To Work: YES
Certification
- Forklift Certification
- ServSafe Food Handler's Certification
Timeline
Fresh Department Team Lead
Sam's Club
07.2019 - Current
Assistant General Manager
Rack Room Shoes
10.2016 - 06.2019
Customer Resolution Specialist
Convergys
11.2015 - 12.2016
Dietary Aide
Alexian Brothers
09.2014 - 08.2015
Customer Service Manager
Walmart
05.2011 - 05.2016
Medical Billing And Coding
Ultimate Medical Academy