Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassandra Havens

German Valley,IL

Summary

Adept at enhancing pharmacy operations, my tenure at Walgreens Boots Alliance showcased my proficiency in medication dispensing and inventory management, alongside fostering patient confidentiality. Demonstrated exceptional teamwork and problem-solving skills, significantly contributing to workflow optimization and patient satisfaction.

Overview

14
14
years of professional experience

Work History

Pharmacy Technician

Walgreens Boots Alliance
09.2023 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Counted, measured and compounded medications following standard procedures.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Collected co-payments or full payments from customers.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Resolved third-party billing, computer system and customer service issues.
  • Utilized pharmacy management software to process prescriptions efficiently.
  • Supported insurance claim processing, facilitating smoother patient transactions.

Homemaker

Myself
02.2021 - 09.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.

Warehouse Worker

Compak
04.2017 - 02.2021
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Managed warehouse operations and verified proper shipment procedures.
  • Helped train new employees in safe practices and warehouse procedures.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Operated equipment while observing standard safety procedures.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Assembled pallets and crates for secure transportation of materials.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Maintained clean, orderly work environment free of hazards.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Boosted team morale and productivity by leading morning briefings and setting clear daily objectives.
  • Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.
  • Optimized storage space, rearranging items to better utilize available square footage.
  • Minimized downtime, proactively identifying and reporting equipment malfunctions for prompt repair.
  • Reduced order processing times with meticulous attention to order picking and packaging.
  • Achieved near-perfect inventory accuracy through diligent cycle counting and discrepancy resolution.
  • Streamlined receiving process to minimize idle time, carefully inspecting and sorting incoming shipments.
  • Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.

Homemaker

Myself
06.2010 - 04.2017
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.

Education

Pharmacy Technician -

Penn Foster
Online

GED -

Rock Valley College
Rockford

Skills

  • Problem-solving skills
  • Team Collaboration
  • Confidentiality and HIPAA
  • Workflow Optimization
  • Answering customer questions
  • Insurance Billing
  • Medication Dispensing
  • Patient confidentiality
  • Insurance Verification
  • Supply Restocking
  • Pharmacy Ethics
  • Pharmacology knowledge
  • Pharmacy and customer records management
  • Drug Classification Knowledge
  • Drug Inventory
  • Drug safety
  • Stocking shelves
  • Processing payments
  • Pharmacy Software Proficiency
  • Interpreting and Processing Medication Orders
  • Healthcare regulations
  • Medication labels
  • Medicare and Medicaid process
  • Drug Inventory Management
  • Prescription Interpretation
  • Verifying orders
  • Manual and automated medication dispensing
  • Compounding Techniques
  • Medication Storage Procedures
  • Updating medication histories
  • Interpreting orders
  • Customer Service
  • Data Entry
  • Attention to Detail
  • Prioritization and Organization
  • Prescription Filling and Labeling
  • Dispensing Medications
  • Cash Register Operations
  • Team Coordination
  • Insurance processing
  • Inventory Tracking
  • Creative Thinking
  • Inventory Management
  • Relationship Building
  • Patient Profile Setup
  • Resolving Complaints
  • Medication Storage and Labeling
  • Payment Processing
  • Prescription Refill Fulfillment
  • Staff Leadership
  • Medical Insurance Claims Processing
  • Confidentiality Practices
  • Medication Documentation
  • Prescription Order Verification
  • Mathematical Aptitude
  • Pharmacy Management Software
  • Customer Identification Checks
  • Drug Delivery Mechanisms
  • BLS Certification

Timeline

Pharmacy Technician

Walgreens Boots Alliance
09.2023 - Current

Homemaker

Myself
02.2021 - 09.2023

Warehouse Worker

Compak
04.2017 - 02.2021

Homemaker

Myself
06.2010 - 04.2017

Pharmacy Technician -

Penn Foster

GED -

Rock Valley College

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Cassandra Havens