Cassandra Hayes
Clifton,IL
Summary
Management professional with extensive experience and relevant education. Proven problem-solving and multi-tasking abilities enhance team efficiency. Strong work ethic and effective communications skills drive organizational success. Committed to contributing to dynamic teams and achieving shared goals.
Overview
12
12
years of professional experience
Work History
Planner
Swift Transportation
01.2022 - Current
- Executed strategic planning for driver and freight optimization to maximize utilization.
- Developed plans for GLR division in Chicago market to enhance profitability and service options.
- Collaborated with Lowe's CSR to ensure timely delivery of all loads.
- Provided support for dedicated planning operations at Costco Owatonna, MN during staffing shortages.
- Managed general fleet operation including dispatching, trailer solutions and driver support functions.
- Maintained close collaboration with fleet operations to meet driver home time and mileage expectations.
Office Manager
Turk Furniture
11.2018 - 01.2022
- Managed office operations, ensuring efficient workflow and adherence to company policies.
- Coordinated scheduling and communication between departments to enhance productivity.
- Managed accounts payable and receivables to ensure accurate financial records.
- Maintained communication with manufacturers regarding merchandise delivery schedules.
- Coordinated with transportation companies for timely pickup and delivery of goods.
- Processed payroll and finalized end-of-month and end-of-year paperwork.
- Led customer service efforts to resolve complaints and enhance satisfaction.
- Executed regular office management tasks to maintain operational efficiency.
- Cultivated strong leadership skills to guide team performance effectively.
Customer Service Representative
Turk Furniture
06.2017 - 11.2018
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed order processing and inventory checks using internal systems to ensure timely deliveries.
- Communicated with manufacturers to verify purchase orders.
- Entered service requests from customer calls.
- Processed minor accounting task, including deposits.
- Oversaw general office filing to streamline documentation.
- Trained and mentored new team members on customer service protocols and company policies.
- Collaborated with sales teams to address customer needs and enhance overall service quality.
- Tracked and organized delivery board for optimal workflow.
Assistant Manager
MKM Oil
08.2013 - 11.2015
- Managed staff to ensure efficient store operations and customer service.
- Opened and closed store, maintaining security and operations protocols.
- Processed accounts receivable and prepared deposits accurately.
- Received vendor shipments, verifying contents against orders.
- Stocked merchandise to optimize product visibility and accessibility.
- Placed orders with vendors to maintain inventory levels.
- Provided generalized customer service to enhance shopping experience.
- Performed light HR duties to support team development.
Education
No Degree - Medical Billing And Coding
Kankakee Community College
Kankakee, ILHealth Sciences
Kankakee Community College
KankakeeNo Degree - Cosmetology
Paul Mitchell The School
Bourbonnais06-2014
Skills
- Team collaboration
- Attention to detail
- Data entry
- Customer service
- Time management
- Problem solving
- Customer focus
- Materials preparation
- Staff training
- Clear communication
- Organizational skills
- Analytical thinking
- Strategic planning
- Team building
- Microsoft Teams
Timeline
Planner
Swift Transportation
01.2022 - Current
Office Manager
Turk Furniture
11.2018 - 01.2022
Customer Service Representative
Turk Furniture
06.2017 - 11.2018
Assistant Manager
MKM Oil
08.2013 - 11.2015
No Degree - Medical Billing And Coding
Kankakee Community College
Health Sciences
Kankakee Community College
No Degree - Cosmetology
Paul Mitchell The School
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