Summary
Overview
Work History
Skills
Timeline
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Cassandra Head

RATHDRUM,ID

Summary

Skilled in technical troubleshooting and demonstrating exceptional multitasking abilities, I significantly enhanced customer satisfaction at Inspiro by resolving complex technical issues with professionalism. My experience at O'Malley's honed my ability to deliver superior service under pressure, showcasing my strong technical support skills and adept customer engagement.

Overview

2
2
years of professional experience

Work History

Technical Support Representative

Inspiro
12.2023 - 08.2024
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.

Server/bartender

O'Malley's
10.2022 - 11.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Skills

  • Technical troubleshooting
  • Technical support
  • Product troubleshooting
  • Remote support

Timeline

Technical Support Representative

Inspiro
12.2023 - 08.2024

Server/bartender

O'Malley's
10.2022 - 11.2023

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Cassandra Head