Cassandra Heard

Promoted to House Manager within two months, enhancing quality of life for residents.

• Oversaw care for four individuals with disabilities while managing eight staff members to ensure quality support.
• Supervised daily operations of residential homes for individuals with disabilities, enhancing resident well-being and safety.
• Coordinated schedules and activities for residents to promote engagement and independence.
• Trained new employees on best practices in resident care and household management.
• Facilitated communication between families, staff, and external service providers.
• Conducted regular assessments to monitor resident well-being and program effectiveness.
• Ensured compliance with local health and safety regulations at the residence.
• Managed staff payroll, benefits, and administrative duties to maintain efficient personnel operations.

• Coordinated staffing solutions to match client requirements with candidate availability, enhancing placement success.
• Cultivated strong client relationships to proactively identify and address ongoing staffing needs.
• Managed onboarding processes for new hires, ensuring adherence to agency standards.
• Scheduled interviews between clients and candidates to facilitate effective communication.
• Maintained positive relationships with temporary staff and facilities, fostering collaboration and support.
• Addressed call-offs by backfilling positions promptly.
• Utilized multi-phone system for efficient communication and order entry tasks.
• Ensured compliance with HIPAA laws while managing sensitive information.

• Coordinated memory care unit operations to enhance resident wellbeing.
• Provided hands-on support to patients on the floor, assisting with daily needs and activities.
• Managed recruitment process for caregiver staff, including interviews, hiring, and terminations, to maintain high-quality care.
• Developed and delivered orientation programs for new hires, ensuring seamless integration into the team and adherence to care protocols.
• Advised new hires on benefit options to maximize understanding of offerings.
• Offered bereavement support and guidance to families, helping them navigate difficult times with compassion and understanding.
• Conducted employee counseling sessions to address conflicts and improve workplace relationships.

• Oversaw daily operations for four MRDD residents, ensuring a safe and supportive environment.
• Organized and led activities to promote resident engagement and improve overall well-being.
• Trained new hires and existing staff on policies and procedures.
• Provided medication training to ensure compliance with health regulations.
• Scheduled staff shifts to maintain adequate coverage and support.
• Directed hiring and termination processes to build a cohesive and effective team.