Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Cassandra Heinen

12588 West Arizona Place,CO

Summary

Dynamic customer service professional with a proven track record at Kinkaider Brewing, excelling in high-pressure environments. Recognized for reliability and exceptional attention to detail, consistently enhancing customer satisfaction. Proficient in POS systems and adept at multitasking, I thrive in fast-paced settings while maintaining composure and fostering positive guest experiences.

Overview

8
8
years of professional experience

Work History

Customer Service Cashier

Whiskey Barrel
11.2023 - 05.2025
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Stocked product daily
  • Processed customer orders and accurately handled payment transactions.

Factory Production Worker

Becton Dickson & Company
10.2021 - 05.2023
  • Unloaded and loaded items from conveyors, machines, and conveyances.
  • Carefully packaged finished products and prepared for shipment.
  • Exceeded daily production targets consistently due to efficient time management skills and strong attention to detail.
  • Operated four machines proficiently and in compliance to safety standards.

Server/Bartender

Kinkaider Brewing
07.2019 - 12.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server/Bartender

Bonfire Grill
03.2017 - 05.2019
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Education

High School Diploma -

Littleton High School
Littleton, CO
05-2004

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure

Interests

  • I enjoy helping others and giving back to the community

Timeline

Customer Service Cashier

Whiskey Barrel
11.2023 - 05.2025

Factory Production Worker

Becton Dickson & Company
10.2021 - 05.2023

Server/Bartender

Kinkaider Brewing
07.2019 - 12.2020

Server/Bartender

Bonfire Grill
03.2017 - 05.2019

High School Diploma -

Littleton High School

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Cassandra Heinen