Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cassandra Helmus

Ann Arbor,MI

Summary

During the last few years both in my social work clinical experiences and in my other jobs, I have been able to spend a lot of time working with individuals from different healthcare professions. In doing so I have found that my interest has shifted back to something in the medical field, possibly in an Allied Health environment. Although my current academic experience is in social work, I believe I can build on those skills in a more medical situation, it would be a very beneficial experience in the end. I consider myself a very hardworking and industrious individual. I take great pride in the work I do no matter how significant or insignificant it may be. Currently I am looking for opportunities within the healthcare industry to begin to bridge my academic training with some of my medical experience and future goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Part-time Server

Hop Cat
01.2023 - Current

Provided quality service and ensured equal, respectful, and professional treatment of all patrons.


Demonstrated advanced multitasking skills by managing multiple tables without compromising service quality.


Served food and beverages promptly while paying close attention to customer needs.


Effectively communicated with staff members during a shift, to provide efficient time management and excellent service to guests.


Maintained a clean and professionally managed dining area for an excellent guest experience.

Part-Time Imaging Care Assistant

Trinity Health Ann Arbor Hospital
01.2023 - 05.2024


Attended to a maximum of four patients within the Imaging Center Holding Room.


Prepped outgoing Breast Imaging Center letters for recipients.


Assisted patients by transferring them safely from stretchers, chairs, and wheelchairs as needed, to use the Imaging Center restrooms.


Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.


Managed time effectively while balancing multiple tasks simultaneously, ensuring all aspects of patient care were addressed promptly.


Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.


Participated in ongoing professional development opportunities, staying current with employee trainings for best practices in safety precautions and caregiving techniques.


Facilitated communication between patients, healthcare teams, and Imaging Center Departments to maintain an open communication about the patients and their needs.


Maintained accurate records of patients, received from the patients care team.


Report of each inpatient arriving to the Imaging Center was required for safety precautions and well-being of patients.


Provided emotional support to patients and their families throughout the process in the Imaging Center, to build trust and rapport with patients.


Professionally maintain patients records and privacy, ensuring HIPAA laws were to be followed at all times.

Patient Transporter

Trinity Health Ann Arbor Hospital
10.2020 - 01.2022

Warmly greeted patients and visitors, making each feel welcome and safe.


Assisted in training new Patient Transporters on proper techniques, protocols, and facility policies, ensuring consistent high-quality care throughout the team.


Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.


Wiped down equipment with proper cleaning products after each patient transport to reduce infection.


Reduced patient anxiety during transport by maintaining open communication and answering questions.


Ensured patient safety by properly positioning patients on stretchers, wheelchairs, stretchers, and various hospital beds suited for their needs.


Assisted patients in moving out of hospital beds, wheelchairs, and stretchers.


Acted as an advocate for patients' needs while being transported within the hospital, ensuring their dignity and privacy was preserved at all times.


Maintained a strong professional relationships with colleagues across various departments, promoting teamwork for efficient patient care.


Assisted in the transfer of critically ill patients within the hospital, demonstrating excellent attention to detail and medical protocols.


Maintained confidentiality of patient data and records, following HIPAA laws at all times.


Assisted with discharge process by escorting patients by wheelchair with belongings, out of the hospital to their vehicle safely and comfortably.


Supported clinical staff during emergencies as needed, showcasing adaptability and commitment to overall hospital goals and safety protocols.



Education

Social Work

BSW Internship- Hope Clinic
Ypsilanti, MI

Bachelor of Science - Social Work

Eastern Michigan University
Ypsilanti, MI
08.2024

Nursing Intent -

Washtenaw Community College
Ann Arbor, MI
12.2021

Skills

Strong Work Ethic

Exceptional customer service

Professional Guest Engagement

Professional Appearance

Memory retention

Cleanliness standards

Compassionate Care

Mobility Assistance

Client Confidentiality

Emotional Resilience

Documentation

Time Management

Certification

CPR Certification

Timeline

Part-time Server

Hop Cat
01.2023 - Current

Part-Time Imaging Care Assistant

Trinity Health Ann Arbor Hospital
01.2023 - 05.2024

Patient Transporter

Trinity Health Ann Arbor Hospital
10.2020 - 01.2022

Social Work

BSW Internship- Hope Clinic

Bachelor of Science - Social Work

Eastern Michigan University

Nursing Intent -

Washtenaw Community College
Cassandra Helmus