Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cassandra Hernandez

Arlington,TX

Summary

Capable and Hardworking Bartender / cocktail server with experience in high volume casual, night and formal establishments. Committed to upholding highest standards of customer service and safe food and drink serving practices. Well-versed mixologist with diverse menu of memorized drink recipes, traditional and crafted. Level Headed and down to earth but also a ball of light ready to give all the energy ! Customizable personality based on setting and guest behavior, but always cool and professional ! Problem solver and exceptional conversationalist while maintaining the whole show in the background.

Overview

2
2
years of professional experience

Work History

Bartender

Dave And Buster
01.2022 - Current
  • Served high volume guests and well tickets while maintaining bar top's needs through out week, during sporting events, special events and holidays.
  • Performed opening and closing duties, printing personal sales reports, setting up for incoming shift, preparing cash drawers, prepping juice, mixers, fruits and labels, restocking and taking inventory.
  • Kept bar organized and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Kept up with Health Code procedure to maintain bar's sanitation and appeal.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Upsold and explained daily specials on menu items to customers in order to drive up per sale revenues and maximizing profits.
  • Followed strict recipes and drink measurements to minimize product used.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Developed creative bar menus and drink recipes by researching emerging industry trends.

Beauty Advisor

Sephora USA
09.2022 - 04.2023
  • provided personal product recommendations for clients based on personal consultations
  • assisted in locating specific products on the shelves and in the back, promoted key items and promotions
  • took clients for makeup and skin services and maintained TDLR code in the salon by keeping everything sanitized, organized and up to code.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Maintained gondolas and display areas for cleanliness, organization and brand appeal to attract guests.
  • Promoted services and products in different worlds to increase sales numbers and revenue with diverse selection and guest satisfaction.
  • cashed individual clients out on store devices, assisted cashier register when available to do so between appointments.
  • Met sales goals, credit card goals, service goals and loyalty numbers.
  • Developed strong rapport with customers and created positive impression of business.

Lead Cocktail Server

Dave And Busters
04.2021 - 01.2022
  • Maintained Servers alley cleanliness, organization and kept up with necessary inventory for guest satisfaction.
  • Maintained customer satisfaction with knowledgeable craft kitchen and cocktail menu's, connecting with them while maintaining timely table check-ins to assess food and beverage needs or guest related questions.
  • Anticipated guest needs and provided proactive service throughout entire section, buddy sections and with guests encountered.
  • Determined customer preferences to suggest appropriate kitchen menu items and bar recommendations based on knowledge gathered.
  • Presented guests with specials and combos to increase industry percentages and increase ticket revenue.
  • Maintained accuracy and efficiency when processing sales transactions, taking orders and running table errands through out high volume shifts.
  • Trained and educated new servers on the floor and in classroom in order to be prepared for Validation.
  • worked as banquet server in private sections, party hall and rooftop for corporations, small businesses, family, social and work events
  • handled extremely high volume guest numbers cocktail serving while maintaining level headedness and approaching obstacles with ease and solutions.

Education

Cosmetology - ESTHETICIAN

Ogle School Hair Skin Nails
Arlington, TX
08.2022

Skills

  • Media Relations
  • Professional service standards
  • Marketing and Sales
  • Extensive Spirits Knowledge
  • Attending Multiple Customers
  • Food Sales and Promotion
  • Teamwork and Professionalism
  • High-Volume Environments
  • Handling Difficult Customers
  • Guest Satisfaction
  • Customer Service
  • Suggestive Selling
  • Staff Management
  • Clear and Effective Communication
  • Organizational Abilities
  • Health Code Compliance
  • Responsible Serving
  • Energetic and Outgoing
  • Cash Register Operation
  • Engaging Customers

Languages

Spanish
Native or Bilingual

Timeline

Beauty Advisor

Sephora USA
09.2022 - 04.2023

Bartender

Dave And Buster
01.2022 - Current

Lead Cocktail Server

Dave And Busters
04.2021 - 01.2022

Cosmetology - ESTHETICIAN

Ogle School Hair Skin Nails

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Cassandra Hernandez