Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cassandra Hernandez

Tucson,Pima

Summary

I have been in the dental field for a little over 14 years. I absolutely have a passion for all Dental aspects. I started off with assisting on to front desk, insurance coordinator, treatment coordinator, and management. I have experience in all specialty as well as pre-authorizations. I am looking for a dental home where there is room to grow.

Overview

15
15
years of professional experience

Work History

Dental Treatment Coordinator and Operations Leader

Rodeo Dental And Orthodontics
11.2023 - Current
  • Streamlined dental office operations through efficient scheduling and coordinating appointments.
  • Kept abreast of the latest advancements in dental treatments and technologies, ensuring patients received the most up-to-date care possible.
  • Conducted communications and transactions with patients and visitors to foster positive experience.
  • Answered phone calls for scheduling appointments, and handling patient inquiries.
  • Increased case acceptance rates by presenting comprehensive treatment options and financial arrangements to patients.
  • Prepared and processed patient referrals and transfer requests.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Collaborated closely with dentists to develop customized treatment plans tailored specifically to each individual''s needs.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Collaborated with insurance providers to ensure prompt claim processing for patients, resulting in improved cash flow for the practice.

Oral Surgery Treatment Coordinator

OrthoPros/DentalPros
12.2022 - 08.2023
  • Successfully negotiated client contract renewals to create increased revenue.
  • Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
  • Supported patients with necessary care during end-of-life phases by coordinating hospice care.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Laid out potential payment plans for patients.
  • Prepared schedules for office and hospital general anesthesia to boost care access.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.

Lead Dental Assistant

Perfect Teeth
10.2019 - 11.2022
  • Assisted dentists in various procedures, ensuring accurate treatment delivery and high-quality patient care.
  • Prepared patient x-rays and images for dentist review.
  • Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
  • Conducted routine maintenance on dental equipment, prolonging the life span of costly tools and instruments essential for daily operations.

Lead Dental Assistant/Front Desk Receptionist

Hammel Dentistry
03.2013 - 08.2018
  • Reduced wait times by effectively managing exam room turnover between appointments, minimizing downtime for both staff members and patients alike.
  • Prepared patient x-rays and images for dentist review.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Assisted dentists in various procedures, ensuring accurate treatment delivery and high-quality patient care.

Lead Assistant

Advanced Dental
01.2009 - 04.2017
  • Negotiated contracts with vendors and service providers to secure favorable pricing without sacrificing quality or delivery timescales.
  • Coordinated travel arrangements for executives and staff members, ensuring smooth logistics for important meetings and events.
  • Updated database of contacts and resources for company-wide distribution.
  • Oversaw inventory management processes including purchasing office supplies and equipment ensuring cost-effective procurement strategies.

Education

Dental Assistant Certified - Dental Assisting

Pima Medical Institute
Tucson, AZ
06.2008

Skills

  • Dental Terminology
  • Time Management
  • Dentrix/OpenDental software
  • Documentation and Recordkeeping
  • Inventory Management
  • Preparing Treatment Rooms
  • Team Collaboration
  • Insurance Verification
  • Cash Handling
  • Billing Procedures
  • Data Management
  • Employee Scheduling
  • Office Management
  • Insurance Authorizations
  • Excellent multitasking capability
  • Scheduling Management

Languages

Spanish
Native or Bilingual

Timeline

Dental Treatment Coordinator and Operations Leader

Rodeo Dental And Orthodontics
11.2023 - Current

Oral Surgery Treatment Coordinator

OrthoPros/DentalPros
12.2022 - 08.2023

Lead Dental Assistant

Perfect Teeth
10.2019 - 11.2022

Lead Dental Assistant/Front Desk Receptionist

Hammel Dentistry
03.2013 - 08.2018

Lead Assistant

Advanced Dental
01.2009 - 04.2017

Dental Assistant Certified - Dental Assisting

Pima Medical Institute

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Cassandra Hernandez