Summary
Overview
Work History
Education
Skills
LANGUAGES
Awards
Timeline
Generic

Cassandra Hernandez

Phoenix

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

7
7
years of professional experience

Work History

Sterile Processing Technician

St Joseph Medical Center
01.2023 - 09.2025
  • Operated sterilization equipment to ensure compliance with hospital standards and protocols.
  • Implemented process improvements in instrument processing workflow to enhance efficiency.
  • Collaborated with surgical teams to ensure timely availability of sterile instruments for procedures.
  • Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
  • Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
  • Tested sterilization equipment by performing regular checks and maintenance to keep instruments in working order.
  • Promoted a safe working environment, adhering to established guidelines for handling hazardous materials.
  • Established constructive relationships with vendors, facilitating timely delivery of supplies necessary for daily operations.

Barista (part time)

Dutch Bros Coffee Company
08.2024 - 06.2025
  • Prepared high-quality beverages in fast-paced environment, ensuring customer satisfaction and consistent product delivery.
  • Developed strong customer relationships through personalized service and proactive engagement strategies.
  • Collaborated with team members to streamline operations, enhancing overall efficiency during peak hours.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.

Shift Supervisor

Starbucks Coffee Company
01.2021 - 12.2022
  • Trained and mentored new team members to enhance customer service skills.
  • Supervised daily operations to ensure compliance with quality and service standards.
  • Developed shift schedules that maximized staff efficiency and coverage.
  • Resolved customer complaints promptly, enhancing overall guest satisfaction levels.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.

Crew member

Chick-Fil-A
03.2020 - 08.2020
  • Operated kitchen equipment efficiently while adhering to food safety standards and protocols.
  • Collaborated with team to streamline order preparation processes, improving overall speed of service.
  • Implemented quality control measures during food preparation, ensuring consistency in product standards.
  • Worked front counter, drive-thru and other areas.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.

Supervisor in Training for Busser/Runner/Expo crew

AMC Entertainment
10.2019 - 02.2020
  • Led team meetings to communicate updates, set goals, and foster collaboration among staff.
  • Achieved operational excellence through consistent monitoring and evaluation of team performance.
  • Established clear expectations for team members, leading to increased accountability and better overall performance.
  • Collaborated with other departments to achieve company-wide goals and objectives efficiently.
  • Boosted team morale with regular recognition of outstanding contributions and accomplishments.
  • Facilitated smooth transitions during organizational restructuring, ensuring minimal disruption to daily operations.
  • Managed multiple projects simultaneously, delivering results within deadlines while maintaining high quality standards.

Hostee

Oregano’s Pizza Bistro
02.2019 - 10.2019
  • Skilled at working independently and collaboratively in a team environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.

Education

Bachelor -

Arizona State University
Tempe, AZ
09.2025

High school diploma - undefined

Camelback High School
Phoenix, AZ
05.2021

Bachelor of Science -

Maricopa Community Colleges, Gateway Community College
Phoenix, AZ
05-2027

Skills

  • Time Management and Organization
  • Communication
  • Team Work
  • Problem Solving
  • Adaptability
  • Leadership
  • Customer service/Hospitality
  • Work Ethic

LANGUAGES

English (fluent)
Spanish (intermediate)

Awards

Volunteer - St. Joseph Hospital Sterile Processing Department, President of Be A Leader- College Prep foundation, 4 year Dancer and Captain- Camelback High Company Ensemble, 2 year Cheer Captain- UCA camp, Sterile Processing Certification

Timeline

Barista (part time)

Dutch Bros Coffee Company
08.2024 - 06.2025

Sterile Processing Technician

St Joseph Medical Center
01.2023 - 09.2025

Shift Supervisor

Starbucks Coffee Company
01.2021 - 12.2022

Crew member

Chick-Fil-A
03.2020 - 08.2020

Supervisor in Training for Busser/Runner/Expo crew

AMC Entertainment
10.2019 - 02.2020

Hostee

Oregano’s Pizza Bistro
02.2019 - 10.2019

High school diploma - undefined

Camelback High School

Bachelor -

Arizona State University

Bachelor of Science -

Maricopa Community Colleges, Gateway Community College

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