Cassandra Hernandez
Newark
Summary
Dynamic professional with extensive experience at the Department of Health & Community Wellness, excelling in registration data intake and client rapport. Proven ability to streamline processes, enhancing efficiency and compliance. Skilled in payment processing and maintaining confidentiality, with a strong commitment to teamwork and reliability in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Registration Clerk
Department of Health & Community Wellness
- Processed patient registrations efficiently, ensuring accurate data entry and compliance with health regulations.
- Assisted with scheduling appointments, maintaining organized records for healthcare providers and patients.
- Managed incoming inquiries, providing clear information on services and procedures to clients.
- Collaborated with team members to streamline the registration process, reducing wait times for patients.
- Trained new staff on registration protocols and software usage, enhancing team productivity and service quality.
- Completed registration paperwork, verifying accurate patient information.
- Answered patient questions and inquiries regarding registration process and documentation.
- Entered patient information into payment system accurately for billing purposes.
- Served as a liaison between patients, clinical staff, and administrative personnel to facilitate optimal communication and coordination of care.
- Reviewed, processed, and issued application confirmation for health insurance.
Administrative Assistant
Department of Health & Community Wellness
12.2022 - Current
- Managed incoming communications, prioritizing inquiries for timely responses.
- Assisted in maintaining records and documentation for compliance with health
- Supported staff by preparing materials and resources for training sessions and workshops.
- Developed and maintained filing systems, ensuring easy access to vital documents.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained inventory of office supplies and placed orders.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
Package Handler
FedEx Ground
10.2022 - Current
- Sorted and organized packages for efficient processing and distribution.
- Operated material handling equipment to transport packages within facility.
- Maintained cleanliness and safety standards in work area and loading docks.
- Collaborated with team members to achieve daily operational goals.
- Assisted in training new hires on package handling procedures and safety protocols.
- Executed accurate scanning of packages using handheld devices for tracking purposes.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Removed jams and unblocked conveyor system to maintain flow of goods.
Certified Medical Assistant
Dr. Yvette Bridges, OBGYN
03.2012 - 12.2014
- Assisted in patient intake procedures, ensuring accurate data collection and documentation.
- Supported clinical staff with routine examinations and procedures, enhancing patient care efficiency.
- Conducted vital sign assessments, contributing to comprehensive patient evaluations for effective treatment plans.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight. Also, I used venipuncture techniques to collect blood.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Education
Clinical Certified Medical Assistant
Essex County College
Newark, New Jersey, NJ06.2011
GED -
Essex County College
Newark, NJ07.2000
Skills
- Problem-solving
- Payment processing
- Registration data intake
- Insurance verification
- Client rapport
- Confidentiality compliance
- Verification and eligibility
- HIPAA procedures
Timeline
Administrative Assistant
Department of Health & Community Wellness
12.2022 - Current
Package Handler
FedEx Ground
10.2022 - Current
Certified Medical Assistant
Dr. Yvette Bridges, OBGYN
03.2012 - 12.2014
Registration Clerk
Department of Health & Community Wellness
Clinical Certified Medical Assistant
Essex County College
GED -
Essex County College