Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

CASSANDRA HERRIN

Lafayette,LA

Summary

Seeking an opportunity to work as a Patient Access Representative where I can utilize my knowledge of healthcare operations and customer services. To leverage my experience in healthcare administration to efficiently manage patient access processes. My goal is to provide outstanding customer services and administrative support as a Patient Access Representative in an environment that encourages professional growth.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Tax Preparer

Jackson Hewitt
12.2019 - Current
  • As a Tax Preparer, I was responsible for ensuring that my clients’ tax returns are accurate, compliant, and filed on time. And providing guidance during IRS audits. High level of customer services.
  • Assisted small business owners with quarterly estimated tax calculations, promoting compliance with IRS payment schedules.
  • Implemented strategies for self-employed clients to optimize tax savings and minimize liabilities.

Substitute Teacher

Lafayette Parish School Board
02.2024 - 05.2025
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

Customer Service Representative

JCPenney
04.2021 - 06.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.

Delivery Driver

Hackbarth Delivery Service
09.2019 - 10.2021
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Provided exceptional customer service in every interaction with patients, healthcare professionals, and pharmacy staff.
  • Ensured safe transportation of sensitive medical products via careful handling and adherence to protocols.
  • Expanded knowledge on various medical supplies through continuous learning, ensuring accurate identification during deliveries.

Direct Care Worker

Southern Home Care
03.2015 - 09.2016
  • Administering medication, preparing meals, assisting with personal hygiene, performing minor housekeeping, and keeping your client company. High level of customer service.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
  • Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.

Front Desk Clerk

Super 8 by Wyndham
05.2010 - 02.2014
  • Greeting customers, Answering phones, Maintaining office supplies, Administrative tasks Handling Guests Services.
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Handled financial transactions accurately, ensuring proper billing and payment processing.

Property Manager

Galleria Woodlands
02.2000 - 05.2009
  • Setting and collecting rent, handling maintenance request, filling vacant units and potentially setting the budget for the property. High level of customer services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Provided exceptional customer service to both current and prospective tenants, fostering a positive living environment within rental properties.

Education

Diploma - Administrative Medical Assistant Graduate

Camelot College Graduate
Baton Rouge, LA
07.2024

High school or equivalent - undefined

Northwest High School
Clarksville, TN
05.1998

Graduate Certificate - Childcare Management Degree

Stratford Career Institute
Quebec,Canada
06-2022

Skills

  • Customer Services
  • EHR/EMR Office Management Guest Services Tax Experience Data Analysis Front Desk Property management
  • Medical terminology
  • Medical scheduling
  • Typing
  • Microsoft Word
  • Patient care
  • Organization skills
  • Document preparation
  • Income tax preparation
  • Local, state, and federal tax returns
  • Bookkeeping
  • Relationship building

Certification

First Aid Certification

Languages

English
Full Professional

Timeline

Substitute Teacher

Lafayette Parish School Board
02.2024 - 05.2025

Customer Service Representative

JCPenney
04.2021 - 06.2023

Tax Preparer

Jackson Hewitt
12.2019 - Current

Delivery Driver

Hackbarth Delivery Service
09.2019 - 10.2021

Direct Care Worker

Southern Home Care
03.2015 - 09.2016

Front Desk Clerk

Super 8 by Wyndham
05.2010 - 02.2014

Property Manager

Galleria Woodlands
02.2000 - 05.2009

High school or equivalent - undefined

Northwest High School

Diploma - Administrative Medical Assistant Graduate

Camelot College Graduate

Graduate Certificate - Childcare Management Degree

Stratford Career Institute

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