Summary
Overview
Work History
Education
Certification
Timeline
Generic

Cassandra Heye

Spring Valley,CA

Summary

Forward-thinking professional bringing years of experience working for fast-paced businesses. Exceptional success driving financial improvements and revenue increases.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Practice Administrator

Gerald Schneider, LLC
08.2015 - 11.2022
  • Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
  • Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices
  • Negotiated contracts with vendors, securing favorable terms for practice while maintaining quality service levels.
  • Provided supervision and management to team of support personnel.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Implemented comprehensive case management plans to address patient needs and goals.
  • Oversaw administrative and clinical staff, collected fee for service payments, ensured smooth billing and reimbursement processes, ensuring timely submission of claims and prompt payment from insurance providers.

Practice Administrator

Gerry Schneider, MD, PC
02.2011 - 08.2015
  • Managed all financial aspects of practice, including budgeting, billing, ,insurance claims submission and reimbursement
  • Oversaw daily practice operations to optimize appointment scheduling, patient records management, scheduled and supervised staff of 12
  • Created customized care plans, working with hospital staff, facilities, patients, and families to assess and meet individual needs.
  • Improved patient experience by efficiently coordinating pre-operative and post=operative preparations and post-operative follow-up care.
  • Collaborated with government and private insurance providers to verify coverage and obtain necessary authorizations for surgical procedures.

Owner and Coordinator

CC Event Design
09.2003 - 10.2008
  • Collaborated with teams to ensure seamless event execution leading to positive results.
  • Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
  • Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Created schedules and timelines for events.
  • Acquired contracts and agreements through RFP's to finalize negotiations and obtain approval signatures.
  • Researched and identified new vendors and suppliers to obtain competitive pricing.
  • Founded and managed Event Design and execution events,, growing revenue to 68% after first year.
  • Completed bi-weekly payroll for six employees.

Lead Surgical Coordinator

Scripps Clinic
07.1992 - 02.2002
  • Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
  • Contributed to educate patients for surgical process in cancellations by closely monitoring patient compliance with pre-surgical instructions.
  • Maintained strict adherence to HIPAA regulations, protecting privacy of patient information at all times.
  • Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation while increasing surgery percentages by 45%
  • Collaborated with multidisciplinary care teams to develop comprehensive pre-operative plans tailored to individual patient needs and preferences.
  • Verified insurance coverage and obtained pre-authorizations and obtained pre-certifications ahead of scheduled surgeries through. case management.
  • Acted as Patient Ombudsman by enhancing customer satisfaction by responding promptly to inquiries and addressing concerns professionally
  • Key User for IDX database to train new staff, design physician clinical and surgical schedules, manage patient government and private insurance reimbursement

Office Manager {Part Time)

Heatshield Products
07.1988 - 06.1992
  • Provided exceptional customer service when addressing client inquiries or concerns via average of 30 phone calls daily
  • Created, maintained and updated filing systems for paper and electronic documents
  • Updated reports, managed accounts, and generated financial reports for company database
  • Developed and maintained successful relationships with vendors, suppliers and contractors
  • Leveraged data and analytics to make informed decisions and drive business
  • Improved reimbursement by establishing system of client credit account reimbursement and reconciled older credit accounts to bring them to paid in full within 60 days of starting position
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.

Education

Certifications - Medical Billing And Coding/Administration

SDSU College Of Extended Studies
San Diego, CA
12.2024

Certification - Meeting And Event Planning

SDSU College of Extended Studies
San Diego, CA
06.2005

Some College (No Degree) - English

Cal State University San Marcos
San Marcos, CA

Lower Division - English

Palomar College
San Marcos, CA

High School Diploma -

University of San Diego High School
San Diego
05.1988

Certification

  • Certification in Meeting Planner, SDSU
  • Certified Skin Care Specialist - La Roche Posay
  • Billing and Coding Certification Training - Beginning June 2024
  • Event Planner of the Year, CC Event Design - 2005

Timeline

Practice Administrator

Gerald Schneider, LLC
08.2015 - 11.2022

Practice Administrator

Gerry Schneider, MD, PC
02.2011 - 08.2015

Owner and Coordinator

CC Event Design
09.2003 - 10.2008

Lead Surgical Coordinator

Scripps Clinic
07.1992 - 02.2002

Office Manager {Part Time)

Heatshield Products
07.1988 - 06.1992

Certifications - Medical Billing And Coding/Administration

SDSU College Of Extended Studies

Certification - Meeting And Event Planning

SDSU College of Extended Studies

Some College (No Degree) - English

Cal State University San Marcos

Lower Division - English

Palomar College

High School Diploma -

University of San Diego High School
  • Certification in Meeting Planner, SDSU
  • Certified Skin Care Specialist - La Roche Posay
  • Billing and Coding Certification Training - Beginning June 2024
  • Event Planner of the Year, CC Event Design - 2005

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Cassandra Heye