Summary
Overview
Work History
Education
Skills
Certification
Volunteer
Generic
Cassandra Heye

Cassandra Heye

San Diego

Summary

Professional with experience in patient scheduling, case management, billing and reimbursement, and customer service. Proven track record in optimizing time, enhancing patient engagement, and fostering strong relationships with medical staff. Adept at implementing innovative solutions and improving procedural efficiency to ensure high-quality patient care.

Overview

20
20
years of professional experience
2
2

Certifications

Work History

Practice Coordinator

Thermi San Diego
03.2018 - 11.2021
  • Verify insurance eligibility and benefits prior to service and collected co-pays and outstanding patient balances at the time of service
  • Introduced new patient communication tools, enhancing engagement and reducing no-shows
  • Coded charges and completed charge entry to resolve claim holds within stated timeframes
  • Demonstrated ability to set priorities, coordinate diversified and multiple activities and make appropriate clinical decisions
  • Facilitated seamless patient experiences through effective communications
  • Partnered with staff to enhance clinic and surgical procedures while focusing on patient care quality
  • Transformed clinic operations, leading to improved patient satisfaction and operational efficiency.
  • Delivered surgical quotes and collected payment up front for fee for service patients
  • Managed physician schedule both internal and external including CME requirements and personal travel

Surgical Coordinator

Thermi San Diego
04.2012 - 02.2018
  • Coordinated surgical procedures, optimizing patient flow and enhancing operational efficiency.
  • Managed patient records with meticulous attention, ensuring compliance with privacy regulations
  • Developed protocols for efficient handling of insurance authorizations and referrals, ensuring compliance with regulations.
  • Managed pre-operative assessments and maintained detailed patient records to streamline surgical processes
  • Developed comprehensive pre-operative checklists
  • Fostered strong relationships with medical staff, improving interdepartmental communication
  • Facilitated seamless coordination between surgeons and support teams
  • Provided compassionate support to patients, addressing concerns and explaining procedures.
  • Mentored new staff members, enhancing team performance
  • Streamlined surgical scheduling, drastically reducing patient wait times
  • Implemented comprehensive pre-operative checklists, enhancing procedural efficiency.
  • Fostered strong interdepartmental relationships, facilitating seamless coordination between surgical teams
  • Mentored new staff, boosting overall team performance

Owner

CC Event Design & Coordination
09.2003 - 11.2008
  • Orchestrated high-impact events, consistently exceeding client expectations
  • Managed vendor relationships, negotiating contracts to optimize service delivery.
  • Implemented efficient processes, resulting in enhanced productivity and significant revenue increase
  • Cultivated strong partnerships with clients and vendors, ensuring flawless event execution
  • Led cross-functional teams to deliver exceptional experiences
  • Optimized operational efficiency through data-driven decision making
  • Analyzed market trends to stay ahead of competition and drive business growth
  • Developed comprehensive budgets, monitoring expenditures to maintain financial control
  • Designed and executed innovative event concepts tailored to client needs

Surgical Scheduler Lead & Assistant to Director

Scripps Clinic
07.1992 - 01.2001
  • Key User for IDX Database
  • Scheduled surgical procedures by coordinating with medical staff and patients to optimize accuracy and efficiency
  • Coordinated with medical staff, other departments, and patients to ensure seamless scheduling
  • Implemented cross-departmental communication strategies, improving overall clinic performance
  • Managed complex schedules for multiple surgeons, maximizing OR utilization
  • Managed M&M monthly reporting for surgeon and department
  • Communicated effectively with surgeons and nursing teams to align on scheduling requirements and priorities
  • Maintained accurate patient records in compliance with HIPAA standards
  • Collaborated with insurance providers to verify coverage, facilitating seamless surgery authorization processes
  • Coordinated with insurance companies to obtain pre-authorizations for scheduled surgeries, minimizing financial barriers for patients
  • Provided exceptional customer service when addressing patient inquiries or concerns regarding their scheduled surgeries

Education

English

University of California San Marcos
San Marcos, CA
05.1997

Lower Division and English

Palomar College
San Marcos, CA
12.1990

Diploma -

University of San Diego High School
San Diego, CA
05.1988

Skills

  • Case Management
  • Reimbursement
  • IDX Key User
  • Patient Scheduling
  • Medical terminoology
  • Communication and Customer Service
  • Organizational and Analytical Skills
  • Problem Solving and critical thinking
  • Deadline Management
  • Medicare, Medi-Cal, HMO, PPO, EPO, Private Insurance experience-CPT and ICD9/10
  • HIPAA compliance
  • Office administration
  • Insurance verification

Certification

  • Certification in Meeting and Event Management, San Diego State University, Jan 2005 - Aug 2005
  • La Roche Posay Skin Care Specialist Certification, Apr 2001

Volunteer

Worked with medical teams in remote parts of the South Pacific to provide surgical care to children with cleft lips and palettes.  Also provided surgical and medical care to children and adults with tumors and other deformities.  

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