Cassandra Higgins
Administrative Assistant
Woodstock,GA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Cherokee County School Nutrition
Canton, GA
01.2010 - Current
- Optimized calendar management for Executives Director and four Supervisors by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Drafted correspondence and other documents for Executive Director and administrative support staff.
- Received and sorted incoming invoices and packages from 40 schools to process or distribute to correct recipient.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Created and maintained databases to track and record Federally required training for over 300 employees.
- Ordered and distributed uniforms for staff of over 300 people annually.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to maintain human resources files.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration into the team
- Assisted coworkers and staff members with special tasks on daily basis
Customer Service Representative
Ryla Teleservices
Kennesaw, GA
02.2009 - 12.2009
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Skills
Clerical Support
Research
Travel Coordination
Scheduling
Mail Handling
Office Administration
Letter Preparation
Meeting Planning
Data Entry
Spreadsheet Management
Calendar Management
Computer Skills
School Records Management
Documentation and Reporting
Professional and Mature
Scheduling and calendar management
Timeline
Administrative Assistant
Cherokee County School Nutrition
01.2010 - Current
Customer Service Representative
Ryla Teleservices
02.2009 - 12.2009