Cassandra Higgins
Administrative Assistant
Woodstock,GA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Cherokee County School Nutrition
Canton, Georgia
01.2010 - Current
- Optimized calendar management for Executives Director and four Supervisors by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Drafted correspondence and other documents for Executive Director and administrative support staff.
- Received and sorted incoming invoices and packages from 40 schools to process or distribute to correct recipient.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Created and maintained databases to track and record Federally required training for over 300 employees.
- Ordered and distributed uniforms for staff of over 300 people annually.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to maintain human resources files.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration into the team
- Assisted coworkers and staff members with special tasks on daily basis
Customer Service Representative
Ryla Teleservices
Kennesaw, GA
02.2009 - 12.2009
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Skills
Clerical Support
Timeline
Administrative Assistant
Cherokee County School Nutrition
01.2010 - Current
Customer Service Representative
Ryla Teleservices
02.2009 - 12.2009
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