Cassandra Hill
Jefferson,Ohio
Summary
Highly organized professional with a proven track record of being dependable and ready to excel in any role. Strength lies in effective collaboration with team members, ensuring seamless coordination and consistently delivering outstanding results. Possesses unique adaptability to quickly adjust to changing needs, while maintaining proficiency in scheduling, document management, and communication. Known for reliability and unwavering focus on supporting organizational goals, consistently upholding high standards of performance. Familiar with Word, Excel, Powerpoint, Quickbooks and Sage 50.
Overview
13
13
years of professional experience
Work History
Front of House Wait Staff Member
Turn 4 Bar and Grill
06.2023 - Current
- Collaborated with kitchen staff to ensure accurate order preparation and prompt delivery of meals.
- Established welcoming atmosphere by greeting each guest warmly.
- Enhanced customer satisfaction by providing timely and efficient service in a fast-paced environment.
- Handled high-pressure situations gracefully, resolving issues promptly while maintaining composure and professionalism
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Utilized strong multitasking abilities to manage multiple tables simultaneously without sacrificing quality of service.
General Manager
Marco's Pizza
05.2012 - 12.2019
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Education
Associate of Applied Business - Accounting
Lakeland Community College
Willoughby, OH05-2020
Associate of Arts -
Lakeland Community College
Willoughby, OH05-2019
High School Diploma -
Eastlake North High
06-2013
Skills
- Ability to handle fast-paced environments
- Team Player
- Memory retention
- Social perceptiveness
- Fast learner
- Self-motivation and initiative
- Efficient multi-tasker
- Ability to recognize and solve problems promptly
References
Joe Jaros (440)-479-1884
Jaime Smith - Cofield (440)- 479-1884
Kelly Andino (440)-339-6835
Timeline
Front of House Wait Staff Member
Turn 4 Bar and Grill
06.2023 - Current
General Manager
Marco's Pizza
05.2012 - 12.2019
Associate of Applied Business - Accounting
Lakeland Community College
Associate of Arts -
Lakeland Community College
High School Diploma -
Eastlake North High
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