Cassandra Pongo
Beaver Crossing,NE
Summary
Dynamic professional known for a strong work ethic and adaptability, consistently rising to new challenges while enhancing organizational effectiveness. Demonstrated expertise in mastering new skills quickly and working efficiently under pressure. Exceptional interpersonal abilities foster collaboration and drive successful outcomes, ensuring alignment with company needs. Committed to leveraging these skills to contribute to a progressive organization.
Overview
11
11
years of professional experience
Work History
Corporal
Nebraska Department of Correctional Services
Lincoln, United States
04.2019 - Current
- Monitor inmates in a variety of situations and activities
- Enforces facility rules and regulations governing the conduct of inmates
- Preformed searches of inmates' person, quarters and work areas for contraband
- Maintains all daily control documentation
- Oversee visiting areas, ensuring compliance with rules and regulations involving those areas
- Transported inmates who leave the facility on any form of transportation into the community
- Assists supervisory staff in the operation of maximum security areas
Human Resource Specialist
Nebraska Army National Guard
Ashland, United States
03.2018 - 09.2024
- Fully trained by the U.S
- Army Adjutant General School as a Human Resources Specialist preparing and securely maintaining personnel records using and cross-referencing multiple military computer applications
- Experience in writing job requirements and descriptions for new positions as well as updating existing ones
- Assisted in the interview process to determine a soldier's eligibility for a specific duty position
- Experience operating in a field office performing clerical/administrative support operations under both simulated and non-simulated combat conditions
- Maintains personnel records and utilizes regulations to guide the preparation of documents and award recommendations
- Interprets regulations in order to advise superiors on how to proceed with tasks relating to soldier pay, travel, and other administrative actions
- Updates soldiers personnel records and prepares promotion packets and discharge paperwork
- Worked with soldiers to ensure proper pay and benefits are received in addition to tracking incoming personnel replacements and scheduling transportation for them in a combat environment
- Works as a member of a team to ensure the safety and security of the unit by conducting after action reviews and developing risk management plans in order to reduce risk to personnel and increase efficiency
- Trains and leads lower enlisted soldiers in specialized administrative tasks as well as in basic soldier battle drills
- Maintains combat readiness through physical training, weapons training, and military occupational skills training
- Trained to resist chemical agents and utilize proper protective gear
- Conducts long periods of guard duty during various hours and weather conditions
- Interprets standard operations procedures(SOPs) and follows post orders
- Exercises attention to detail while conducting counts of unit personnel and assigned weapons
- Uses Microsoft Office to organize and present data to supervisors
- Learned how to use military systems such as Emilpo, DCIPs, CPOF, IPPS-A, IPERMs, DTMS, DTS, and DPROs
- Supervisor: Connie Smith (402-309-7148)
- Okay to contact this Supervisor: Yes
Sales Associate
JCPenney
Lincoln, United States
08.2017 - 04.2019
- Served as a cashier while ensuring all transactions were accurate and all information was handled properly
- Addressed customer complaints and resolved issues
- Answered phone calls and provided information
- Worked as a member of a team to keep displays neat and orderly and to keep customers safe
- Conducted inventory and properly stocked items
- Salary: $9.75 USD Bi-weekly
- Hours per week: 28
Team Member
Moe's Southwest Grill
Orlando, United States
07.2016 - 01.2017
- Ran the cash register and properly handled cash, credit cards, and checks
- Served as a trainer for new hires
- Named employee of the month
- Provided excellent customer service by resolving complaints and handling difficult customers well
- Salary: $8.50 USD Bi-weekly
- Hours per week: 20
Retail
Icon Orlando 360
Orlando, United States
05.2015 - 01.2017
- Worked as a gift shop cashier conducting cash and credit card sales
- Served as a trainer for new hires
- Responsible for answering the phone to provide customers with information and assistance
- Stocked shelves and maintained and clean and organized store
- Named employee of the month
- Salary: $9.63 USD Bi-weekly
- Hours per week: 28
After Care Worker
Forest Lake Education Center
Longwood, United States
10.2013 - 05.2015
- Supervised children during outdoor recreational activities
- Supervised and tutored children working in the library
- Ensured children were picked up by proper guardians and used a log book to keep accountability
- Kept a watchful eye for any signs of negative health and wellbeing
- Salary: $9.00 USD Bi-weekly
- Hours per week: 20
Education
High school diploma or equivalent -
Forest Lake Academy
Apopka, FL, United States05.2013
Some college (no degree) - Social Work
Union College
Lincoln, NE, United StatesSome college (no degree) -
Adventist University of Health Science
Orlando, FL, United StatesSkills
- Record management
- Personnel training
- Interviewing techniques
- Policy writing
- Administrative support
- Risk management
- Customer service
- Computer skills
- Written communication
- Multitasking
- MS office
Affiliations
US Army, US Soldier
References
References available upon request.
Timeline
Corporal
Nebraska Department of Correctional Services
04.2019 - Current
Human Resource Specialist
Nebraska Army National Guard
03.2018 - 09.2024
Sales Associate
JCPenney
08.2017 - 04.2019
Team Member
Moe's Southwest Grill
07.2016 - 01.2017
Retail
Icon Orlando 360
05.2015 - 01.2017
After Care Worker
Forest Lake Education Center
10.2013 - 05.2015
High school diploma or equivalent -
Forest Lake Academy
Some college (no degree) - Social Work
Union College
Some college (no degree) -
Adventist University of Health Science
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