Cassandra Hohm
Waukesha,WI
Summary
Assistant Manager at Lake Country Family Dental, with experience in document management, staff training, Quickbooks, and strong oral and written communication. Demonstrates strong organizational skills, attention to detail, and multitasking to foster positive client relations, ensure efficient office operations, and team motivation and collaboration.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Lake Country Family Dental
07.2020 - Current
- Greeted and directed visitors to appropriate personnel.
- Coordinated company events with venues and advised staff of pertinent details.
- Answered approximately 30 incoming calls a day, took messages, and transferred calls to appropriate departments or personnel.
- Processed payments and updated accounts to reflect balance changes.
- Assisted with special projects assigned by management when required.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Scheduled approximately 45 appointments a day for clients, customers, and other visitors.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Understood and followed oral and written directions.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Receptionist Administrator
Waukesha Physical Therapy Clinics
01.2024 - 06.2024
- Handled complaints and questions, and re-directed calls to other team members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Some College (No Degree) -
UWM Waukesha
1500 N University Dr. Waukesha, WI 53188Bachelor of Science - Finance
UW Whitewater
800 W Main St. Whitewater, WI, 5319008-2026
Skills
- Quickbooks
- Insurance Claims Processing
- Greeting and Seating Clients
- Verbal and Written Communication
- Organization Skills
- Scheduling Appointments
- Multitasking and Prioritization
- Meticulous and Organized
- Time Management
- Staff Supervision, Training, and Development
- Product and service knowledge
- Money Handling
- Customer Relations
Accomplishments
*Short Story published in UWM Waukesha's student literary magazine "The Windy Hill Review."
* Graduated from High school with Honors
Timeline
Receptionist Administrator
Waukesha Physical Therapy Clinics
01.2024 - 06.2024
Assistant Manager
Lake Country Family Dental
07.2020 - Current
Some College (No Degree) -
UWM Waukesha
Bachelor of Science - Finance
UW Whitewater
Similar Profiles
Justin MrochekJustin Mrochek
Associate General Dentist at Lake Country DentalAssociate General Dentist at Lake Country Dental
MARIA ALEJANDRA SUBEROMARIA ALEJANDRA SUBERO
Dental Assistant at East Lake Family DentalDental Assistant at East Lake Family Dental
Elia AgredaElia Agreda
Treatment Coordinator at Doctors Lake Family DentalTreatment Coordinator at Doctors Lake Family Dental