CASSANDRA HOOKER
Summary
Experienced and self-motivated Office Coordinator with ten+ years of industry experience overseeing the offices of doctors. Highly competent communicator skilled in multitasking and effectively communicating with others. Bringing forth a proven track record of successfully managing offices. Patient-care oriented, bringing forth a compassionate and friendly attitude. Committed to utilizing my skills to help others, while working towards the mission of a company. A strong leader who works well under pressure, and exudes positivity.
Overview
11
11
years of professional experience
Work History
Telehealth Represenative
KAISER PERMANENTE
San Jose, CA
03.2021 - Current
- Handles continuous inbound telephone volume. Identifies the purpose of the members call and processes the call according to the appropriate script.
- Provides facility and provider information and some laboratory results, makes and cancels appointments, transfers members to Advice Nurses, intakes information from members, and composes messages for providers.
- Resolves problems with facility teleservice teams.
- Effectively processes calls in a systematic and organized manner following Call Center scripts, policies and procedures.
- Receives and relays information regarding appointment cancellations.
- Records instructions from provider in PARRS.
- Updates member demographics.
- Works collaboratively with members and staff across all service lines.
- Identifies and proposes ways to improve customer service.
- Demonstrates an awareness and sensitivity to patient/family rights.
- Handles inquiries and complaints pursuant to procedure.
- Complies with departmental standards, policies and procedures regarding training, injury prevention, management of workload, and safety/emergency situations. Performs other duties as required.
OFFICE COORDINATOR
BAY AREA SURGICAL SPECIALISTS
MOUNTAIN VIEW, CA
01.2018 - 04.2020
- Managed day-to-day operations of the office
- Lead and monitor projects; managing projects from identification of new projects through execution
- Liaison between doctors and drug representatives; research and recommend new products and services
- Conduct training for office personnel
- Ran reports within Epic
- Provided administrative support to physicians
- Maintain and update medical records
- Assisted the billing department with payment collections, insurance verification, and submitted claims to insurance companies
- Educated patients on insurance policies, benefits, and coverages
- Coordinated meetings and documented meeting minutes.
- Created and maintained filing systems, both paper and electronic.
- Coordinated office operations and procedures to ensure organizational effectiveness and efficiency.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
- Compiled data, tracked changes, and created reports in Excel spreadsheets.
PROJECT COORDINATOR - CONSTRUCTION / FIRE
DISASTER KLEENUP SPECIALIST
SAN JOSE, CA
03.2017 - 12.2017
- Provided assistance to the Project Manager and Superintendent by coordinating project activities related to restoration projects
- Ensured the continuity and efficiency of each project from start to finish through clear communication to all parties involved
- Handled multiple projects within a fast-paced environment and is open to constant changes and challenges
- Communicated with property owners, managers, tenants, and insurance adjusters
- Performed tasks required by the Project Manager in support of project needs
- Tracked project changes and produced updated schedules; Reviewed project information and compile schedules in a timely manner
- Coordinated work with in-house staff and sub-trades
- Prepared and edited emails, filed all project documents appropriately
- Organized, compiled, and submitted support documentation on completion of projects
- Submitted any required information to the client as directed by the Project Manager; Reported to the Project Manager for all issues
- Handled other duties as assigned.
ADMINISTRATIVE ASSISTANT
KENTUCKY ONE HOSPITAL
LEXINGTON, KY
06.2016 - 03.2017
- Assisted the credentialing manager with reappointment and initial applications
- Verified medical license and malpractice insurance
- Responsible for all verifications of employment
- Handled referrals and update information in the system.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
LEASING AGENT
ALLTRADE
LEXINGTON, KY
02.2016 - 06.2016
- Greeting prospective tenants, answering phone calls, and responding to prospect email
- In charge of accepting and processing all applications
- Responsible for moving in new tenants
- Entering in tenant notes, creating work orders, and collecting rent
- Overseeing the coordination of move-ins and move-outs
- Communicating with tenants to achieve the maximum service satisfaction.
FRONT OFFICE ADMINISTRATOR
MORRIS MEDICAL GROUP
LEXINGTON, KY
09.2014 - 08.2015
- Answered inbound calls and make outbound calls
- Scheduled appointments, data entry, faxing, copying, filing, and scanning information
- Created spreadsheets, charting information, making reports, entering intake paperwork, checking eligibility, and confirming appointments
- Managed and ordered office supplies
- Greeted patients and make them feel welcome and assist them with any questions or concerns.
RECEPTIONIST
ADVANCED DERMATOLOGY
LEXINGTON, KY
06.2014 - 09.2014
- Greet and attend to patients in person and over the phone
- Assisted doctors, staff, visitors, and patients
- Maintain business inventory such as checking supplies, scheduling equipment, and maintenance repairs
- Maintain confidentiality of all doctor, staff, and patient information
- Schedule appointments between doctors and patients.
PHARMACY TECH
BLUEGRASS PHARMACY
LEXINGTON, KY
02.2013 - 06.2014
- Supported pharmacological services by stocking, assembling, and distributing medications
- Helped health care providers and patients by greeting them in person and by phone, answering questions and requests, and referring inquiries to the pharmacist
- Maintained pharmacy inventory by checking pharmaceutical stock to determine inventory level, anticipating needed medications and supplies, placing and expediting orders, verifying receipt, and removing outdated drugs
- Maintained records by recording and filing physicians' orders and prescriptions.
Education
ASSOCIATES IN MEDICAL OFFICE ADMINISTRATION -
HEALD COLLEGE
04.2011
Skills
- Microsoft Office Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Office
- Customer Service
- EPIC
- EMR
- Technical Troubleshooting
- Sales Reporting
- Customer Support
- Records Management
- Paperwork Processing
- Performance Improvement
- Business Growth and Retention
- Staff Training
- Client Services
- Cross-Functional Team Development
- Expense Reporting
- Multitasking Abilities
- Attention to Detail
- Excellent Communication
- Telehealth experience
- Cultural Awareness
- Problem-Solving
- Planning and Coordination
- Active Listening
- MS Office
- Dependable and Responsible
- Analytical and Critical Thinking
- Data Entry
- Organization and Time Management
- Written Communication
- Decision-Making
- Teambuilding
References
References available upon request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Telehealth Represenative
KAISER PERMANENTE
03.2021 - Current
OFFICE COORDINATOR
BAY AREA SURGICAL SPECIALISTS
01.2018 - 04.2020
PROJECT COORDINATOR - CONSTRUCTION / FIRE
DISASTER KLEENUP SPECIALIST
03.2017 - 12.2017
ADMINISTRATIVE ASSISTANT
KENTUCKY ONE HOSPITAL
06.2016 - 03.2017
LEASING AGENT
ALLTRADE
02.2016 - 06.2016
FRONT OFFICE ADMINISTRATOR
MORRIS MEDICAL GROUP
09.2014 - 08.2015
RECEPTIONIST
ADVANCED DERMATOLOGY
06.2014 - 09.2014
PHARMACY TECH
BLUEGRASS PHARMACY
02.2013 - 06.2014
ASSOCIATES IN MEDICAL OFFICE ADMINISTRATION -
HEALD COLLEGE
Similar Profiles
Marie A. StevensonMarie A. Stevenson
Patient at Patient FinancialAdvisor, Kaiser Permanente Eligibility and FinancialServices, FinancialAdvisor, Kaiser PermanentePatient at Patient FinancialAdvisor, Kaiser Permanente Eligibility and FinancialServices, FinancialAdvisor, Kaiser Permanente
Edith NagunaEdith Naguna
Special Needs Program Care Mgt RN Consultant at Kaiser Permanente - Southern California Permanente Medical GroupSpecial Needs Program Care Mgt RN Consultant at Kaiser Permanente - Southern California Permanente Medical Group
MICHAEL NAVAMICHAEL NAVA
Area Director at Kaiser Permanente – The Permanente Medical GroupArea Director at Kaiser Permanente – The Permanente Medical Group
Diana IovescuDiana Iovescu
Program Manager III- Centers for Reproductive Health/IVF at Kaiser Permanente- The Permanente Medical GroupProgram Manager III- Centers for Reproductive Health/IVF at Kaiser Permanente- The Permanente Medical Group
Whitney LewisWhitney Lewis
Merchandise Manager at Dollar TreeMerchandise Manager at Dollar Tree