Cassandra Hoye
Middleton,WI
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. A history of meeting company goals, utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Small Business Owner
LashVida LLC
11.2022 - Current
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Enhanced client satisfaction by providing high-quality eyelash extension services and maintaining a clean, comfortable environment.
- Increased customer retention by offering personalized consultations and recommending appropriate products for at-home care.
- Mastered various eyelash extension techniques, ensuring versatility and adaptability to clients'' unique needs and preferences.
- Enhanced client satisfaction by providing precise and efficient eyebrow threading services.
- Maintained a clean and organized work environment, ensuring optimal working conditions for all staff members.
- Developed strong relationships with clients, fostering trust and loyalty through exceptional service delivery.
Administrative Assistant
Middleton Cross Plains Area School District
06.2021 - 06.2022
- Developed administrative processes to achieve organizational objectives and improve office efficiency
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials
- Directed family/student communication to appropriate department personnel
- Composed correspondence, reports, and meeting notes
- Prepared and prioritized calendars and correspondence
- Coordinate various functions in the Educational Services Department including maintaining schedules for all three directors (Director of Elementary Education, Director of Secondary Education, Superintendent of Academics), process purchase orders, and manage budgets
- Prepare audit to DPI, work with title grants, and work alongside directors on projects and assignments
- Provide program and curriculum support such as formatting and processing district curriculum and collecting information and conduct research regarding curricular materials and instructional programs
- Work as a team and independently
- Coordinating and assisting with planning and presenting meetings or events, in person or virtually from 2 people to 200+ people.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
National Senior Admissions Advisor
Colorado Technical University
06.2019 - 06.2021
- Be an advocate for education where you will interact with prospective students in support of their decision to attend the University
- Conduct phone interviews and email correspondence to determine the educational needs, interests, motivation, and potential concerns of prospective students
- Partner with other departments such as academic advising and financial aid to ensure positive experiences
- Received incoming calls from potential students and provided detailed information about institution
- Thoroughly reviewed admissions applications and evaluated credentials to approve students for enrollment
- Collaborated with financial aid, education, and career services departments to achieve student enrollment targets
- Processed admissions applications and transcript requests to facilitate student enrollment
- Brought in new students with effective outreach plans
- Counseled students directly on course choices, schedules, and study habits
- Assessed students one-on-one to gauge interests and better meet changing demands.
Assistant Manager
Napleton CDJR
09.2015 - 06.2019
- Ensures operational excellence by performing managerial tasks, such as scheduling, maintaining inventory, and evaluating employee performance
- Analyze consumer behavior to ensure our store meets and exceeds client expectations
- Communicate with clients and evaluate their needs
- Dial out to confirm and set appointments for prospective customers
- Take 'hand off' calls for employees who need further assistant with customers
- Report to General Sales manager and GM
- Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator
- Identified weaknesses and implemented sales and business practices training to improve performance.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Automotive BDC Representative
Napleton CDJR
06.2015 - 09.2015
- Handle incoming and outgoing phone calls and emails
- Prospect follow-up calls set appointments for service, and gauge customer satisfaction
- Answer customer internet inquires by both email, phone, and text
- Schedule service appointments and reschedule no show appointments
- Contact customers based on current marketing incentives
- Follow up with existing and potential customers to generate leads and close sales
- Follow up in a manner that results in the customer visiting the dealership
- Set appointments for fresh and past leads/inquiries
- Work as a team to meet daily, weekly, and monthly quota
- Determined customer automotive needs by asking relevant questions and working to develop relationships
- Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions
- Followed required scripts and guidelines for inbound and outbound sales calls
- Kept abreast of coupons, direct mailings and advertisements related to customer sales inquiries
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
Associate of Science in Business Administration -
Colorado Technical University
Colorado Springs, CO12.2019
Skills
- Budget Planning
- Public speaking and presenting
- Managing client relationships
- Leadership
- Coordinating and planning events among large groups
- Training and supervising others
- Setting/Meeting deadlines
- Consistent and dependable
- Organizing and planning
- Office administration procedures
- Serving as point person for questions and guidance
- Organizing the necessary people and resource to resolve an issue, and helping to coordinate follow up actions
- Meeting Planning
- Proficient in Microsoft Office and Google software
- Records Management Systems
- Verbal and Written Communication
- Judgment and Decision Making
- Computers and Technology
- Professional and Courteous
- Strong Organizational Skills
Languages
Spanish
Professional Working
Timeline
Small Business Owner
LashVida LLC
11.2022 - Current
Administrative Assistant
Middleton Cross Plains Area School District
06.2021 - 06.2022
National Senior Admissions Advisor
Colorado Technical University
06.2019 - 06.2021
Assistant Manager
Napleton CDJR
09.2015 - 06.2019
Automotive BDC Representative
Napleton CDJR
06.2015 - 09.2015
Associate of Science in Business Administration -
Colorado Technical University
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