Cassandra Hoyt
Springerville,AZ
Summary
Organized Office Manager and Administrative Assistant with a proven track record in administrative management, excelling at prioritizing projects and multitasking to achieve project goals. Methodical and detail-oriented, a valuable team player with expertise in team leadership.
Experienced Payroll Supervisor adept at managing payroll for a large workforce of over 200 employees per pay period. Meticulous in reviewing and correcting records, processing payments, submitting all required tax reports and ensuring accurate funding of accounts. Collaborative leader partners with coworkers to promote engaged, empowering work culture.
Overview
7
7
years of professional experience
Work History
Manager, Payroll Tax Accounting Reporting
Round Valley Unified School District
Springerville, AZ
11.2021 - Current
- Calculated deductions and processed payroll for employees.
- Accomplished multiple tasks within established timeframes.
- Collaborated with HR and finance departments for seamless integration of payroll tax data across the organization.
- Reduced errors in payroll tax reporting through regular audits.
- Maintained accurate records of all payroll tax transactions, ensuring easy access for future reference or audits.
- Responded to employee inquiries to provide assistance with payroll-related questions.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Coordinated new hire and termination processes to facilitate smooth operations.
- Monitored and updated employee information in payroll system to add changes in salary, bonuses and deductions.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Processed payroll garnishments such as tax liens and child support.
- Reviewed time records for 200 + employees to verify accuracy of information.
- Prepared and filed accurate and timely payroll tax returns and other related reports to comply with tax laws and regulations.
- Completed bi-weekly payroll for 150 + employees.
Front Office Manager
Round Valley Unified School District
Springerville, AZ
07.2021 - 11.2022
- Handled approximately 50 + phone calls daily with professionalism, redirecting inquiries to appropriate staff and departments while maintaining excellent customer service standards.
- Resolved complaints effectively by listening attentively, empathizing with concerns, and providing prompt solutions tailored to individual family or student needs.
- Implemented an organized filing system up to 500 files, facilitating quick access to important documents and improving overall productivity.
- Trained new staff members on district site policies and procedures, promoting adherence to established guidelines.
- Maintained a high standard of cleanliness and organization within the reception area creating a welcoming atmosphere for visitors.
- Streamlined office procedures for improved efficiency.
- Utilized advanced software tools and software programs to manage family and student data securely while maintaining confidentiality standards.
- Conducted periodic audits of district enrollment policies.
- Supported administrative staff members with travel arrangements or meeting coordination as needed.
Billing and Auxiliary Program Coordinator
BASIS Oro Valley
Tucson, AZ
07.2018 - 06.2021
- Organized up to 20 events, clubs and activities to engage students and families, enhancing their learning experience within the program framework.
- Designed program schedules, implementation, budgets and maintenance plans.
- Developed marketing materials to promote program offerings, increasing awareness and participation rates among students and families.
- Managed up to 4 or more venues and resources for successful execution of multiple programs simultaneously.
- Cultivated a collaborative work culture by encouraging open communication channels among teachers and staff members which led to increased event participation and enrollment rates amongst families and staff.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Streamlined registration process for new programs, significantly reducing scheduling conflicts and improving participant satisfaction.
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Coordinated with clients to resolve outstanding balances, resulting in a higher percentage of on-time payments.
- Entered details into accounts and tracked payments.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Reduced billing errors through consistent review and reconciliation of account discrepancies.
Front Office Coordinator
BASIS Oro Valley
Tucson, AZ
06.2017 - 07.2018
- Improved community and family relations by proactively addressing concerns or complaints with professionalism and empathy.
- Managed high call volumes effectively, addressing inquiries and resolving issues promptly.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Managed requisitions and inventory of office supplies, ensuring adequate stock levels were maintained for efficient daily operations.
- Maintained a clean, organized, and welcoming reception area to create a positive first impression for families and students.
- Aided 500 + students, families and administrators through regular communication and assistance.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Enhanced office efficiency by streamlining front desk procedures.
- Resolved parent and student issues promptly, maintaining positive atmosphere in office.
Education
Some College (No Degree) - General
Northern Arizona University
Flagstaff, AZSkills
- Reliable and Punctual
- Self Motivated and Emotionally Mature
- Teamwork oriented
- Multitasking and Organization
- Time Management
- Problem-Solving
- Self Motivation
- Microsoft Office
Timeline
Manager, Payroll Tax Accounting Reporting
Round Valley Unified School District
11.2021 - Current
Front Office Manager
Round Valley Unified School District
07.2021 - 11.2022
Billing and Auxiliary Program Coordinator
BASIS Oro Valley
07.2018 - 06.2021
Front Office Coordinator
BASIS Oro Valley
06.2017 - 07.2018
Some College (No Degree) - General
Northern Arizona University