Cassandra Hurley
Asheboro,North Carolina
Summary
Proficient Supervisor with 8 years of experience in customer service,managerial tasks and personal care. Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
Overview
12
12
years of professional experience
Work History
Cosmetologist
Great Clips Salon
Asheboro, NC
09.2014 - Current
- Provided consultations to clients on beauty treatments, products and services.
- Created customized hair styles according to client's preferences and facial features.
- Maintained cleanliness of salon equipment and tools.
- Carried out waxing services for eyebrows, legs, arms and other body parts.
- Educated clients on proper skin care techniques and products.
- Managed appointments through scheduling software program.
- Attended continuing education classes to stay up-to-date with trends in the industry.
- Assisted senior stylists with complex color formulations.
- Maintained accurate records of customer services provided.
- Trained new staff members on salon policies and procedures.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Ordered, displayed and maintained supplies.
Production Supervisor
Technimark
Asheboro, NC
02.2019 - 02.2022
- Monitored inventory levels and ordered materials as needed to maintain production operations.
- Ensured safety regulations were followed by all personnel in the production area.
- Trained new staff on production processes and procedures.
- Maintained accurate records of daily production activities.
- Supervised a team of 20+ employees, ensuring tasks were completed efficiently and accurately.
- Conducted regular performance reviews for each employee to identify areas for improvement.
- Resolved any conflicts between employees in a professional manner.
- Analyzed data from monthly productivity reports to identify trends and potential issues with current processes.
- Communicated effectively with other departments to ensure smooth workflow from start to finish.
- Developed comprehensive training programs for new hires in order to increase productivity.
- Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
Customer Service Manager
Books-A-Million
Asheboro, NC
05.2014 - 10.2018
- Mentored new employees on procedures and policies to maximize team performance.
- Made outbound calls to obtain account information.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Improved customer service wait times to mitigate complaints.
- Monitored staff performance to ensure adherence to customer service standards.
- Reviewed accounts for payments received or approved credit arrangements.
- Audited customer account information to identify issues and develop solutions.
- Processed documentation and troubleshot discrepancies to build client rapport.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
Customer Service Representative
Barnes & Noble
Hickory, NC
02.2012 - 03.2014
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Set up and activated customer accounts.
- Mentored new employees on procedures and policies to maximize team performance.
Education
Cosmetology - Cosmetology Education
Health And Style Institute, LLC
High Point, NC09-2014
High School Diploma -
East Bay High School
Gibsonton, FL05-2011
Skills
- Merchandising Expertise
- Sales & Customer Experience
- Makeup & Skincare Professional
- Active Listening
- Product Upselling
- Administrative Procedures
- Staff & Leadership Skills
- Inventory Specialist
Timeline
Production Supervisor
Technimark
02.2019 - 02.2022
Cosmetologist
Great Clips Salon
09.2014 - Current
Customer Service Manager
Books-A-Million
05.2014 - 10.2018
Customer Service Representative
Barnes & Noble
02.2012 - 03.2014
Cosmetology - Cosmetology Education
Health And Style Institute, LLC
High School Diploma -
East Bay High School
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