Cassandra Ingram
Park Forest,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
Work History
Admissions & Records Officer
Governors State University
University Park, IL
08.2012 - 10.2020
- Answered application and enrollment inquiries from public via telephone or email.
- Coordinated with admission team to schedule admission and recruitment programs.
- Explained academic program availability, school policies, eligibility, and enrollment process to students and families.
- Completed document faxing, bookkeeping and accurate filing.
- Maintained student admissions database with clear and complete student enrollment files.
- Made contact with prospective students to set up face-to-face appointments.
- Gathered completed application and supporting documentation to compile application portfolios.
- Assisted students in completing admission forms and other related paperwork for speedy admissions process.
- Facilitated student admissions and processed applications and transcripts evaluation.
- Other duties as assigned
Admissions & Records Specialist
Governors Stat University
University Park, IL
05.2001 - 07.2012
- Assisted students with the online application process
- Processed the online application via (CRM Recruiter), and (Colleague ERP)
- Received all supplemental application materials. Updated the system with the appropriate data including GPA's, AP credits, military, transfer credits, home school, general education degree
- Notified student's via phone call, email, and face to face of any discrepancies on the application
- Checked academic standing for previously enrolled students
- Notified the proper staff member of poor academic standing prior to completing the online application
- Maintained student application database for accuracy, changes, additions, and deletions of information for student records
- Other responsibilities as assigned(admissions events etc)
Mental Healthe Technition II
Shapirio Developmental Center
Kankakee , IL
05.1999 - 04.2001
- Provided excellent service to patients through personable communication.
- Engaged clients in therapeutic groups to promote coping skills, education and life skills.
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
- Identified and addressed individual mental health challenges to support patients.
- Bathed, fed and dressed patients based on individual abilities.
- Participated in treatment planning by helping to identify patients' problems, needs and strengths.
- Conducted or assisted in treatment and rehabilitation of mental health patients by performing basic assessment procedures.
- Collaborated with client and clinician to develop and support goals and clinical treatment plan.
- Led prescribed individual or group therapy sessions as part of specific therapeutic procedures.
- Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
- Restrained violent or suicidal patients using approved verbal or physical techniques.
- Collaborated with doctors, psychologists or therapists in working with patient treatments.
Assistant Manager
Walgreen's Corperation
Blue Island, IL
03.1996 - 12.1998
- Under the direction of the store manager, oversaw the daily operations
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Organized schedules, workflows and shift coverage to meet expected business demands.
Education
Bachelor of Arts - Business Administration And Management
Governors State University
1 University Parkway University Park IL 60466Master of Science - Addiction Studies
Governors State University
Park Forest, ILSkills
- Organizational Skills
- Training & Development
- Team Building
- Good Work Ethic
- Computer Skills
- Customer Service
- Supervision & Leadership
- People Skills
Timeline
Admissions & Records Officer
Governors State University
08.2012 - 10.2020
Admissions & Records Specialist
Governors Stat University
05.2001 - 07.2012
Mental Healthe Technition II
Shapirio Developmental Center
05.1999 - 04.2001
Assistant Manager
Walgreen's Corperation
03.1996 - 12.1998
Bachelor of Arts - Business Administration And Management
Governors State University
Master of Science - Addiction Studies
Governors State University
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