Cassandra James
Jersey City,NJ
Summary
Hardworking and enthusiastic Customer Relations trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success. Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
36
36
years of professional experience
Work History
Caterer/Bakery Chef
Self-employeed
04.2011 - 09.2023
- Developed new recipes and flavor combinations to enhance customer dining experience.
- Assisted in the development of seasonal menus incorporating fresh ingredients that catered to a variety of palates.
- Developed innovative menu offerings that consistently received positive feedback from clients and guests.
- Monitored food preparation to determine correct temperature and proper cooking before serving.
Accounting Clerk
Cafe Gray
09.2006 - 12.2009
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Input high volume of monthly invoices with consistent accuracy.
Customer Service Cashier
Whole Foods Market Inc
03.2004 - 08.2005
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Ensured timely resolution of any discrepancies encountered during daily financial audits.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Counted money in drawers at beginning and end of each shift.
- Lifted up to [Number] pounds at once and used forklift to move heavier loads.
Accounting Clerk
Continental Airlines
05.1999 - 11.2002
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
Teller Supervisor
Fleet Bank
10.1987 - 12.1998
- Led the implementation of a new customer referral program that increased new account openings within the branch.
- Researched and resolved customer issues on personal savings, checking, and line of credit accounts.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Streamlined teller operations for improved accuracy and efficiency in transaction processing.
- Counted, verified and handled bank deposits and armored car transactions.
- Trained new hires on customer service policies and procedures.
- Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
Education
Hotel, Motel, And Restaurant Management
Institute of Culinary Education
New York, NY05.2004
Baking And Pastry Arts
Institute of Culinary Education
New York, NY05.2003
Bachelor of Science - Business Administration
New Jersey City University
Jersey City, NJ06.2000
Skills
- Supply Ordering
- Resource Management
- Safe Food Handling
- Calm Under Pressure
- Organization
- Attention to Detail
- Flexible and Adaptable
- Teamwork and Collaboration
Timeline
Caterer/Bakery Chef
Self-employeed
04.2011 - 09.2023
Accounting Clerk
Cafe Gray
09.2006 - 12.2009
Customer Service Cashier
Whole Foods Market Inc
03.2004 - 08.2005
Accounting Clerk
Continental Airlines
05.1999 - 11.2002
Teller Supervisor
Fleet Bank
10.1987 - 12.1998
Hotel, Motel, And Restaurant Management
Institute of Culinary Education
Baking And Pastry Arts
Institute of Culinary Education
Bachelor of Science - Business Administration
New Jersey City University
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