Summary
Overview
Work History
Education
Skills
Timeline
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Cassandra Janicki

Cassandra Janicki

Watha,NC

Summary

Professional service expert with over a decade of experience with focus on member satisfaction and seamless service delivery. Experience in addressing member needs and ensuring positive interaction experience. Known for strong collaboration skills and adaptability to changing requirements. Reliable in supporting team efforts and maintaining high service standards. I take pride in my work and am very passionate about the success of my team!

Overview

15
15
years of professional experience

Work History

Member Service Representative

Wilmington Workout Club
07.2024 - Current
  • Enhanced member experience by providing exceptional customer service and maintaining a clean, welcoming fitness center environment.
  • Managed inventory of gym supplies, ensuring adequate stock levels for uninterrupted operations while minimizing waste.
  • Handled administrative tasks such as membership management, billing inquiries, and scheduling appointments efficiently to optimize workflow within the facility.
  • Promoted additional services offered at the fitness center such as personal training sessions or specialized classes to increase revenue streams without being overly salesy.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Manager

Lock Distributing Inc.
04.2022 - 05.2025
  • Analyzed customer data to identify trends and adapt to changing business requirements.
  • Managed customer and contract databases to optimize route planning and operations.
  • Delivered inventory and executed fixture installations alongside planogram resets.
  • Boosted revenue through diligent follow-up with established accounts.
  • Provided exceptional support to customers, fostering consistent route growth.

Airbnb Host

Airbnb
05.2018 - 05.2025
  • Ensured a clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.
  • Resolved conflicts or miscommunications promptly and professionally, maintaining positive relationships with guests even in challenging situations.
  • Improved overall guest experience with thoughtful touches such as welcome baskets and personalized notes upon arrival.
  • Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
  • Managed all aspects of the hosting experience, from check-in to check-out, ensuring smooth operations for each guest stay.
  • Enhanced guest satisfaction by providing personalized recommendations for local attractions and dining options.
  • Hosted international travelers from various cultures, adapting communication styles accordingly while maintaining a warm, welcoming atmosphere throughout their stay.
  • Developed a comprehensive house manual to provide clear instructions for guests during their stay.

Special Police Access Specialist

New Hanover Regional Medical Center(Temp. Position)
03.2021 - 10.2021
  • Oversaw access control system, ensuring integrity of security information.
  • Facilitated access to Medical Center, reporting directly to Chief of Police.
  • Reviewed and recommended configurations for access control development and implementation.
  • Executed employee ID functions as necessary.
  • Produced employee, contractor, and travel nursing badges efficiently.

Assistant Store Manager, Key Carrier, Coordinator

Homegoods
08.2013 - 03.2021
  • Assisted Store Manager with merchandising, operations, customer service, and human resources in high-volume store.
  • Managed daily activities of front end, sales floor, backroom, and cash office.
  • Hired, trained, supervised, and developed large team of hourly associates.
  • Fostered teamwork environment through positive reinforcement to enhance employee morale and engagement.
  • Conducted store tours with associates to assess merchandise presentation and merchandising skills.
  • Calculated sales and payroll figures for nightly reporting purposes.
  • Resolved customer service issues promptly and effectively addressed escalated complaints.
  • Established customer relationships to enhance business growth, profitability, and brand loyalty.

Restaurant Team Member

Smithfield's Chicken & BBQ
07.2010 - 08.2013
  • Processed customer orders and payments at register, ensuring accuracy and efficiency.
  • Delivered food to customers and refilled beverages to enhance dining experience.
  • Managed high-volume drive-thru orders, achieving goals for customer wait times.
  • Organized stock and processed truck deliveries to maintain inventory levels.
  • Collaborated with catering team to execute successful events.
  • Opened and closed store, preparing operations for daily business activities.
  • Reconciled cash drawers to ensure financial accuracy.
  • Completed daily cleaning duties to maintain a hygienic environment.

Education

Criminal Justice/ General Education

Cape Fear Community College
Wilmington, NC

High School Diploma -

Pender High School
Burgaw, NC
06.2009

Skills

  • Microsoft Office Suite
  • Time management
  • Employee training
  • Operations oversight
  • Schedule management
  • Performance evaluation
  • Team building
  • Product merchandising
  • Refund processing
  • Recordkeeping and organization
  • Customer service excellence
  • Inbound call handling
  • Data entry
  • Payroll administration
  • Food service management
  • Customer service
  • Financial transactions
  • Account management
  • Employee coaching

Timeline

Member Service Representative

Wilmington Workout Club
07.2024 - Current

Manager

Lock Distributing Inc.
04.2022 - 05.2025

Special Police Access Specialist

New Hanover Regional Medical Center(Temp. Position)
03.2021 - 10.2021

Airbnb Host

Airbnb
05.2018 - 05.2025

Assistant Store Manager, Key Carrier, Coordinator

Homegoods
08.2013 - 03.2021

Restaurant Team Member

Smithfield's Chicken & BBQ
07.2010 - 08.2013

Criminal Justice/ General Education

Cape Fear Community College

High School Diploma -

Pender High School

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Cassandra Janicki