Cassandra Jayjohn

The primary purpose of this position is to provide assistance with scheduling routes, communicating changes, and adapting to emergency and non-emergency situations. Responsible for verifying billing, notifying customers, and ensuring that customers received quality service.

• Monitor personnel or equipment locations and utilization to coordinate services and schedules.
• Oversee all communication within specifically assigned territories.
• Aid in data entry, file keeping, and office organization.
• Ensure daily billing is accurate and recorded appropriately.
• Maintain and schedule routes for service professionals
• Notify customers of upcoming services and reschedule when needed.
• Attend and participate in in-service training programs to meet state and federal requirements.
• Effectively communicate via telephone ensuring that all service professional duties are completed accurately and delivered with high quality in a timely manner.
• Follow call center procedures and guidelines.
• Perform other related duties as needed.

• Coordination of all referrals. Including placement, direct placement respite services, victim advocacy, emergency services, housing, job and education training, and external referrals.
• Access, provide, and maintain data, related to living documents, such as organizational charts, tracking tools, and reports.
• Maintain Admin status for data input into HMIS
• Managing master files and records of all youth and families and working within multiple database systems utilized across all Sojourners teams.
• Complete monthly and annual utilization reports for Sojourners operations team.
• Assist in various internal and external file audits and site visits.
• Responsible for completing timely and accurate assessments, such as C.A.N.S., domestic violence pre-screening and other.

• Interact with customers in response to inquiries, concerns, and requests about products and services.
• Gather customer/product information and determine the issue by analyzing the symptoms.
• Diagnose and resolve technical issues.

• Provide information about emergency program services and assist with scheduling customer appointments.
• Utilizing both oral and written communication skills and obtaining income documentation and other pertinent customer records.
• Input customer data into the State of Ohio's web-based application.