Summary
Overview
Work History
Education
Skills
Assessments
Personal Information
Timeline
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Cassandra Jeffress

Emporia,VA

Summary

Dynamic and results-oriented professional with extensive experience in administrative and hospitality roles, notably at Charles Jeffress & Sons Contractors, LLC. Excelled in enhancing customer satisfaction and streamlining operations, leveraging exceptional communication skills and Microsoft Excel proficiency. Demonstrated leadership in team settings, significantly improving operational efficiency.

Overview

24
24
years of professional experience

Work History

Administrative Assistant

Charles Jeffress & Sons Contractors, LLC
Emporia, US
06.2001 - Current
  • Continuously serve as first point of contact; provide comprehensive administrative skills via exceptional customer service skills, file all business documents and maintain files regarding information on staff, customers and vendors
  • Greet customers and pose open-ended questions to assess the customers' personal needs inclusive of contracting services
  • Provide an in-depth explanation of goods/services, terms, conditions, costs, delivery dates and warranty information
  • Sort, review, screen, and distribute incoming and outgoing mail
  • Prepare, compose and ensure timely responses to a variety of written and or verbal inquiries
  • Answer and forward phone calls
  • Communicate effectively with staff to ensure optimal outcomes
  • Resolve all customer issues and complaints with tact and immediate attention to maintain high quality customer satisfaction
  • Analyze problems, recommend immediate resolutions and follow up on end results to implement additional improvements if necessary
  • Develop and implement business strategies to increase product and services awareness and company profitability
  • Identify and capitalize on new growth opportunities
  • Customers express their appreciation of my personalized attention and subsequent recommendations which results in repeat clientele

Night Auditor

DoubleTree by Hilton
Durham, US
07.2022 - 04.2023
  • Performed the typical front desk functions during the graveyard shift—greeted and processed guest reservations, inclusive of arrivals and departures.
  • Responded to guest complaints, coordinated housekeeping requests, and handled any emergencies.
  • Processed nightly reports and worked closely with internal, cross-functional teams; obtained expert guidance, and ensured corrective problem resolutions.
  • Performed accounting and reconciliation services.
  • Accessed computer applications to maintain the customer database.
  • Conducted security checks throughout the night to ensure safety of hotel premises and guests' belongings.
  • Computed bills, collected payments and made change for guests.
  • Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
  • Posted incidental charges to ledgers, manually or by using computers.
  • Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
  • Reported any discrepancies immediately upon discovering them.
  • Monitored hotel occupancy, rate availability, and special requests or needs of guests.

Guest Service Agent/Night Auditor

Holiday Inn Express & Suites
Emporia, US
02.2013 - 06.2018
  • Performed the typical front desk functions during the graveyard shift—greeted and processed guest reservations, inclusive of arrivals and departures.
  • Responded to guest complaints, coordinated housekeeping requests, and handled any emergencies
  • Processed nightly reports and worked closely with internal, cross-functional teams; obtained expert guidance, and ensured corrective problem resolutions.
  • Performed accounting and reconciliation services
  • Accessed computer applications to maintain the customer database.
  • Answered inquiries about hotel services, facilities and local attractions.
  • Provided information regarding room availability and rates to potential customers.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Investigated guest complaints and utilized critical thinking to foster expedient resolution.
  • Made sure that all safety regulations were followed at all times.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Offered guests beverages and refreshments upon check-in.
  • Verified accuracy of billing statements before presenting them to guests for payment processing.
  • Handled cash transactions accurately while adhering to established accounting practices.
  • Greeted arriving guests to provide assistance and facilitate check-ins.
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.

Receptionist

Greensville Correctional Center
Jarratt, US
11.2013 - 07.2014
  • Primary responsibilities included answering phones, operating a switchboard; routing calls to specific personnel
  • Answered inquiries regarding the institution
  • Possessed good phone manners; greeted visitors in a courteous manner, assured comfort and hospitality
  • Presented a polished and professional character daily while interacting with employees and visitors
  • Energetic, results-oriented, eager to maximize strong administrative skills to support top-level facility
  • Excellent communication, and relationship-building skills; ability to articulate with a friendly and professional demeanor

Administrative Specialist

Greensville Correctional Center
Jarratt, US
10.2012 - 11.2013
  • Provided clerical and administrative support to the unit manager, and maintained personal productivity in support of the unit and agency.
  • Kept the supervisor abreast of incoming data and phone calls, and ensured follow-up and completion of all interoffice correspondence.
  • Maintained filing systems, copied and distributed materials, purged inactive files, and organized and maintained all correspondence, memoranda, reports, training requests, and other pertinent data and documents.
  • Exercised discretion when scheduling the manager's appointments, calendars, and conferences.
  • Performed keyboarding duties, entered data onto forms, documents, and agency data systems.
  • Produced administrative reports and correspondence accurately and in a timely manner; composed and distributed inter-departmental memorandums (i.e., email, documentary, and voice), ensured timely delivery and receipt of important information, while simultaneously maintaining confidentiality.
  • Forged favorable relationships with diverse small and large business corporations to address and recommend service improvement opportunities, and to minimize or eliminate issues escalating to the next level.
  • Monitored, evaluated, and followed up on customer feedback related to products and services; proactively responded to customer issues and inquiries via computer applications, email, direct mail, telephone, and in person.

Education

Bachelors of Arts - Sociology

St. Paul's College
Lawrenceville, VA
05.2008

Skills

  • Communication skills
  • Cash handling
  • Cash register
  • OPERA
  • Microsoft Word
  • Ability to multitask, follow through, and reprioritize well to meet deadlines
  • Clerical experience
  • Attention to detail
  • Hospitality
  • Guest Services
  • Microsoft Excel
  • Ability to read, write, and communicate effectively with others
  • Hospitality management
  • Microsoft Outlook
  • Phone Etiquette
  • Leadership
  • Office management
  • Customer service
  • HIPAA
  • Office Management
  • Ability to prioritize, structure, and complete tasks in alignment with the company's goals
  • Hotel experience
  • Payroll
  • Computer skills
  • Guest relations
  • Management
  • Organizational skills
  • Analytics
  • Front desk
  • Hotel management
  • Typing
  • Customer support
  • Ability to deal professionally, courteously, and tactfully with the public and coworkers
  • Mail handling
  • Dedicated team player
  • Professional and mature
  • Multi-line telephone systems
  • Team bonding

Assessments

Work motivation, Proficient, 09/01/20, Level of motivation and discipline applied toward work

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Night Auditor

DoubleTree by Hilton
07.2022 - 04.2023

Receptionist

Greensville Correctional Center
11.2013 - 07.2014

Guest Service Agent/Night Auditor

Holiday Inn Express & Suites
02.2013 - 06.2018

Administrative Specialist

Greensville Correctional Center
10.2012 - 11.2013

Administrative Assistant

Charles Jeffress & Sons Contractors, LLC
06.2001 - Current

Bachelors of Arts - Sociology

St. Paul's College

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Cassandra Jeffress