Cassandra Johnson
Little Rock,AR
Summary
Experienced Human Resources Management specialist with a robust administrative foundation, adept in staffing, recruitment, and talent acquisition, as well as excelling in employee relations, project management, and performance optimization. Possessing exceptional communication and interpersonal proficiencies, I've successfully navigated diverse environments, spanning both private and public sectors, and ranging from small enterprises to corporations boasting 15,000+ personnel. Demonstrating remarkable adaptability, meticulous attention to detail, and a rapid learning curve, I've consistently advanced in my career trajectory. Currently pursuing an opportunity within a distinguished company to apply my expertise and education in driving organizational growth and operational excellence.
Overview
23
23
years of professional experience
Work History
Program Coordinator/Executive Assistant to the Director
UA Medical Sciences
09.2020 - Current
- Developed and implemented HR policies, ensuring compliance with state and federal regulations
- Conducted disciplinary actions and investigations, maintaining fairness and adherence to company policy
- Processed benefits, leave, and ADA required paperwork, ensuring timely and accurate documentation
- Managed end-end recruitment processes, sourcing, screening, and interviewing candidates while collaborating with hiring managers to optimize selection process
- Conducted weekly onboarding sessions for call center program to ensure smooth integration into t organization
- Managed turnover and appropriate adequate staffing through development of recruitment sources and lowered turnover rates by 40%
- Processed bi-weekly payroll for up to 150 employees and streamlined payroll procedures, reducing processing time by 20%
- Oversaw department budget and inventory, totaling over $1.5 million, ensuring adequate stock levels, implementing cost-saving measures while maintaining quality, and negotiated vendor contracts and affiliation agreements, achieving 30% reduction in overall spending
- Successfully managed grants totaling over $5 million, including research, and writing for multiple grant projects
- Responsible for building and implementing call center program for contact tracing and communicable diseases for the college in conjunction with Department of Health
- Successfully decommissioned 22,000 square foot building space with heavy telecom and IT infrastructure and ahead of schedule, reducing costs to company
- Provided executive level support for Department Chairs and Directors while streamlining administrative processes and increasing department production by 20%.
- Supported and assisted executive director in management of facility budgets and business practices.
- Tracked monthly performance of community in relation to budget and intervened with corrective actions.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
- Drove strategic improvements to enhance operational and organizational efficiencies.
HR Assistant
Arkansas Department Of Human Services
10.2017 - 09.2020
- Managed end-end recruitment processes, sourcing, screening, and interviewing candidates while collaborating with hiring managers to optimize selection process
- Executive, hard to fill, and IT positions recruiter specialist. Recruiting and onboarding training specialist
- Built and maintained multiple HR databases to improve recruiting processes, including reducing the number of hard to fill positions within agency by 15%
- Processed and benchmarked 20,000 employment applications on average annually with 98% efficiency rate
- Processed new hire paperwork and conducted new hire training bi-weekly, increasing talent retention by 10%
- Performed all pre-employment background checks and drug screening processes as well as SAP employment verifications at accuracy rate of 98%.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Performed internal and external audits and research and administrative reviews of programs and plans to support HR administration.
Office HR Administrator
DHStyles
05.2013 - 08.2017
- Spearheaded full-cycle recruitment efforts, from sourcing candidates to conducting interviews and onboarding new employees
- Designed and delivered training programs, including leadership development and compliance
- Streamlined HR processes, leading to 15% reduction in onboarding time
- Conducted exit interviews
- Managed accounts payable and accounts receivable functions, ensuring accurate and timely payments and collections
- Oversaw payroll processing, reconciled bank statements, and efficiently handled chargebacks
- Achieved 25% increase in team productivity through effective leadership and motivation
- Launched and managed social media and marketing campaigns that led to 20% boost in sales and brand visibility
- Efficiently managed CEO’s calendar, travel arrangements, and communications, ensuring smooth day-to-day operations.
- Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Administered performance evaluations to provide constructive feedback and identify ideal candidates for promotion.
- Assisted with writing job postings and job descriptions for boards.
Assistant Manager/Photographer
Jimmy Alford Studios
01.2011 - 06.2013
- Successful HR manager, overseeing sourcing, recruiting, onboarding, and corporate training. Process and benchmark applications, ensuring efficient hiring practices.
- Built photography rep program that increased customer base and sales by 20% annually. On site and studio photographer.
- Maintained equipment, ensuring availability and readiness for photo sessions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Created employee schedules to align coverage with forecasted demands.
Customer Service Supervisor
Wal-Mart
01.2001 - 12.2008
- HR Assistant. Recruiting and onboarding training specialist.
- Coordinated benefits and process enrollments, changes and terminations for benefit plans with specific expertise in FMLA and ADA leave.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Team lead to 5-10 employees. Cross trained in all departments. ATF and AGFC certified conduct gun sales background checks and sell hunting and fishing licenses.
- Coached employees through day-to-day work and complex problems.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Quickly and accurately counted drawers at start and end of each shift.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Led regular customer service meetings to review progress identify challenges and provide feedback.
- Created customer support strategies to increase customer retention.
- Identified customer service trends to provide recommendations for process and procedural improvements.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Kept high average of performance evaluations.
Education
Bachelor of Business Administration - Organization Leadership
Southern New Hampshire University
Manchester, NH05.2022
Skills
- Full cycle recruiting, talent assessment, and networking skills
- Employee onboarding, offboarding, employment law and policy making
- High attention to detail and time management
- Strong communication skills, both written and spoken
- Teamwork and relationship building skills, adaptability, and reliability
- Motivational and leadership skills
- Program and Project Management
- Strong computer and software skills including HRIS, CRM, ATS, AASIS, Workday, Salesforce, Asana, Teams, and Microsoft Suite
- Results Driven
- Creative problem solver and strong analytical skills
- Remote Conferencing and Communication
Timeline
Program Coordinator/Executive Assistant to the Director
UA Medical Sciences
09.2020 - Current
HR Assistant
Arkansas Department Of Human Services
10.2017 - 09.2020
Office HR Administrator
DHStyles
05.2013 - 08.2017
Assistant Manager/Photographer
Jimmy Alford Studios
01.2011 - 06.2013
Customer Service Supervisor
Wal-Mart
01.2001 - 12.2008
Bachelor of Business Administration - Organization Leadership
Southern New Hampshire University
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