Cassandra Johnson
Victorville,US
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building, and customer service skills. Proven ability to implement positive changes that drive company success. Committed to maximizing employee engagement and performance through effective training, monitoring, and morale-building techniques. Highly motivated individual with a background in customer service and sales, adept at building strong customer relationships and understanding their needs. Possesses excellent communication and interpersonal skills to consistently deliver superior customer service.
Overview
18
18
years of professional experience
Work History
Account Specialist
VPet Plastics
01.2024 - Current
- Manage a portfolio of 275 customer accounts, ensuring a high level of customer satisfaction and promptly addressing inquiries and concerns to foster strong relationships
- Monitor the progress of customer orders from initial receipt through production, and shipping phases
- Collaborate with production and logistics teams to coordinate order fulfillment
- Receive and input customer purchase orders, along with rectifying customer complaints and submitting proper documentation to quality control team
- Prepare regular reports on account performance and client feedback to inform management of customer needs, fulfillment and delivery of orders
- Request and prepare quote and sample inquiries for customers
- Inventory lookup via SAP software.
- Proved successful working within tight deadlines and a fast-paced environment.
- Set up new customer accounts and updated existing profiles with latest information.
- Liaised with sales, marketing and customer service teams to support smooth account management operations.
- Prepared and submitted timely invoices, statements and payment reminders for prepaid customers.
- Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
- Reconciled customer accounts and identified discrepancies for further investigation.
Social Services Account Manager
RehabAbilities & Social Service Professionals
07.2022 - Current
- Establishing and maintaining a warm rapport with personnel and clients, while serving as main point of contact with assigned clients and temps
- Handling highly detailed and confidential information of clients and temps via electronic files and documentation
- Timely computerized data entry through Salesforce, Sirenum(classic and lightning), and MS office products
- Perform duties such as typing reports, correspondence, and other data of confidential nature
- Communicating effectively via telephone/email
- Scheduling and Publishing of temps’ shifts
- Implementing recruitment process, scheduling interviews with and for clients, following up on temp/client interviews and initiate onboarding process
- Implementing appropriate and necessary termination of temps.
Universal Customer Service Agent
Orkin Pest Control
07.2021 - 06.2022
- Receiving and generating inbound/outbound calls to and from customers regarding their pest control needs (up to 100 calls per day)
- Scheduling and rescheduling general pest control and termite appointments via BOSS and RFS
- Collection and processing payments, answering all billing questions regarding customer accounts
- Forward Termite Inspectors’ Schedules via Excel and Outlook as well as assisting/dispatching technicians and inspectors with their daily scheduling needs for customers
- Export daily new termite leads from BOSS and Excel to reach out to the customer to schedule an appointment for a termite inspection
- Providing the best customer service to assure that every customer’s needs have been accurately met.
Traveling Orthodontic Assistant
Pacific Dental Services National Support Center
05.2017 - 07.2021
- Untying and retying patients, scanning digital models for fabrication of Invisalign, appliances and study models on Itero scanner, taking impressions for basic appliances, retainers and Invisalign, pouring up models, fabrication of trutain retainers
- Trim models, well versed in the biomechanics of tooth movement and bonding and banding procedures (ceramic, metal, self-ligating, lingual brackets and InBrace), duplication and fabrication of arch wires, fitting head and neck gear, sterilizing instruments in ultrasonic and heat sterilizer
- Clipping arch wires, placing ligature and kobiochi ties, answering oral hygiene related questions, set up patient trays, remove braces and bands
- Maintain inventory control and orders of all back office products, restock and manage supplies received, research price matches for products ordered, taking cephalometric and panoramic x-rays
- Assisting front office duties such as answering multi-line phones, scheduling appointments, opening the office in the morning and pulling charts
- Process and post payments, audit accounts through QSI.
Recruiting Assistant/Call Center Agent
Network Capital Funding Corporation
11.2016 - 04.2017
- Generate outbound cold calls to customers regarding their current home loans
- Transfer customers who are looking to refinance or purchase a new loan to mortgage bankers in order to execute the transaction successfully
- Retrieve resumes off of indeed.com in order to contact a potential candidate regarding a career opportunity with Network Capital
- Answer multi line phones
- Contact candidates that have submitted their resumes to set up online assessment tests as well as scheduling for interviews with the use of Excel and conducting phone interviews
- Distribute online assessment tests via Criteria Corp to candidates interested in potentially interview with a recruiting supervisor
- Retrieve completed online assessment scores and verifying if a candidate is qualified for the initial interview.
Lead Orthodontic Assistant/Back Office Manager
Dr. Patrick J. Stroh D.D.S. & Dr. Richard P. Meyer D.D.S.
06.2006 - 11.2016
- Untying and retying patients, taking impressions, pouring up models, fabrication trutain retainers
- Trim models, well versed in the biomechanics of tooth movement and bonding and banding procedures (ceramic, metal, self-ligating, lingual brackets), duplication and fabrication of arch wires, fitting head and neck gear, sterilizing instruments in ultrasonic and heat sterilizer
- Clipping arch wires, placing ligature and kobiochi ties, answering oral hygiene related questions, set up patient trays, remove braces and bands
- Taking invisalign impressions,cephalometric and panoramic x-rays
- Assisting with front office duties ie: answering multi-line phones, scheduling appointments, opening the office in the morning and pulling charts
- Maintain inventory control and orders of all back office products, restock and manage supplies received; research price matches for products ordered.
Education
Bachelor of Science - Electrical Engineering
ITT Technical Institute
Torrance, CA01.2016
Technical Certification - Dental Assisting
Southern California Regional Occupational Center
Torrance, CA01.2007
High School -
Cibola High School
Yuma, AZ01.2002
Skills
- CRM Systems
- Conflict and dispute resolution
- Customer satisfaction
- Relationship building and management
- Team management
- Data entry
- Proficiency in Microsoft Office Account Management
- Proficiency in Salesforce and SAP
- Appointment setting
- Computer literate
- Recruitment strategies
- Strong verbal communication
- Administrative skills
- Client-focused
- Customer Engagement
Timeline
Account Specialist
VPet Plastics
01.2024 - Current
Social Services Account Manager
RehabAbilities & Social Service Professionals
07.2022 - Current
Universal Customer Service Agent
Orkin Pest Control
07.2021 - 06.2022
Traveling Orthodontic Assistant
Pacific Dental Services National Support Center
05.2017 - 07.2021
Recruiting Assistant/Call Center Agent
Network Capital Funding Corporation
11.2016 - 04.2017
Lead Orthodontic Assistant/Back Office Manager
Dr. Patrick J. Stroh D.D.S. & Dr. Richard P. Meyer D.D.S.
06.2006 - 11.2016
Bachelor of Science - Electrical Engineering
ITT Technical Institute
Technical Certification - Dental Assisting
Southern California Regional Occupational Center
High School -
Cibola High School
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