Summary
Overview
Work History
Skills
Timeline
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Cassandra Johnston

Potsdam,NY

Summary

Skilled Pharmacy Clerk with practical experience in both independent pharmacies and large retail settings. Comprehensive knowledge of pharmacy operations, including prescription processing, inventory management, customer service, and compliance with state regulations. Strengths include strong organization skills, ability to multitask and work under pressure. Contributed to improving operational efficiency in previous roles by streamlining workflow processes and enhancing customer satisfaction.

Friendly professional seeking to bring expertise in working diligently to serve customers, support pharmacy activities and assist staff. Talented in ringing up customers, answering questions about merchandise and services and handling customer calls to provide outstanding service. Organized in maintaining records, managing inventory and sending refill requests.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

15
15
years of professional experience

Work History

Pharmacy Clerk

Kinney Drugs Store
Potsdam, New York
10.2023 - Current
  • Utilized pharmacy management software to input patient data and process insurance claims.
  • Built and maintained productive relationships with employees.
  • Communicated with insurance companies for billing purposes.

Produce Manager

IGA Grocery Store
Potsdam, New York
11.2019 - 12.2023
  • Resolved customer complaints promptly while maintaining a positive attitude towards customers.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Performed regular audits of perishables to guarantee shelf life and reduce spoilage costs.
  • Ordering for weekly shipments and putting away/ tearing down pallets of shipment
  • Building displays
  • Checking prices hard and soft cost for appropriate prices and maintaining signage
  • Cleaning and basic upkeep of equipment

Retail Service Manager

Price chopper supermarket
Massena, NY
02.2010 - 11.2019
  • Facilitated communication between the service department and other company divisions.
  • Hired and trained service department staff to drive performance.
  • Provided ongoing coaching and feedback to employees on their job performance.
  • Using CGO for ordering daily shipments
  • Using a scheduler and buy sell for profit and staffing
  • Using a zebra,dolphin, and PAC software for correct tags, signs and corrections as needed
  • Building and cleaning displays and equipment
  • Providing customer service and maintaining it for repeat business
  • Managing multiple people in different areas of the store for efficiency

Skills

  • Inventory counting
  • Verifying orders
  • Secure storage of medications
  • Labeling prescriptions
  • Stocking shelves
  • Stock management
  • Processing payments
  • Resolving customer issues
  • Interpreting orders
  • Answering customer questions
  • Ordering and stocking medications
  • Medication dispensing
  • Insurance billing
  • Report preparation
  • Patient confidentiality
  • Drug inventory control
  • Supporting pharmacy operations
  • FDA and HIPAA compliance
  • Pharmacy operations
  • Cash handling accuracy
  • Administrative oversight

Timeline

Pharmacy Clerk

Kinney Drugs Store
10.2023 - Current

Produce Manager

IGA Grocery Store
11.2019 - 12.2023

Retail Service Manager

Price chopper supermarket
02.2010 - 11.2019

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Cassandra Johnston