Hi, I’m
Cassandra Jones
Certified Phlebotomist Technician
Charlotte,NC
Summary
Store Manager focused on maximizing productivity and increasing customer base. Believes exceptional customer service is essential to retail success.
Overview
25
years of professional experience
1
Certification
Work History
Ross Dress for LessRoss Stores Corporate Office, 4440 Rosewood Drive, Pleasanton, CA 94588
Sales Associate,Stock Lead, Front End Supervisor, Manager on Duty,Markdowns, Loss Pervention Specialist,
10.2005 - Current
Job overview
- Counted cash drawers and made bank deposits.
- Assigned employees to specific duties to best meet the needs of the store.
- Examined merchandise to verify that it was correctly priced and displayed.
- Trained and developed new associates on POS system and key sales tactics.
- Implemented a new ordering process and identified poor work habits to improve process effectiveness.
- Generated repeat business through exceptional customer service.
Allied SecruityCharlotte, NC
Security Officer/Floater
02.2004 - 03.2005
Job overview
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Detected suspicious activities and watched for criminal acts and rule infractions.
- Monitored and authorized entrance and departure of employees and visitors.
- Circulated among visitors, patrons and employees to preserve order and protect property.
- Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
- Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
- Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed.
- Denied entrance to the building to unauthorized persons.
- Secured all doors in the office and main building after hours.
Super Kmart2455 Lewisville-Clemmons, Clemmons NC, 27012
Supervisor/ Customer Service Desk
09.2001 - 01.2002
Job overview
- Counted cash drawers and made bank deposits.
- Assigned employees to specific duties to best meet the needs of the store.
- Examined merchandise to verify that it was correctly priced and displayed.
- Planned budgets and authorized payments and merchandise returns.
- Trained and developed new associates on POS system and key sales tactics.
- prepared money transfers to western union, money orders, cashed checks for customers
Taco BellWinston-Salem, NC
Asst. Manager
02.2001 - 09.2001
Job overview
- Led and directed team members on effective methods, operations and procedures.
- Prepared for and executed new menu implementations.
- Maintained a safe working and guest environment to reduce the risk of injury and accidents.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Conducted timely performance evaluations for all front of house staff.
- Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
SonicWinston-Salem, NC
Asst. Manager
04.2000 - 01.2001
Job overview
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Trained kitchen staff on proper use of equipment, food handling, and portion sizing.
- Received and delivered quality products to restaurant from supply warehouse in a timely manner.
Burger KingWinston-Salem, NC
Asst. Manager
12.1997 - 03.2000
Job overview
- Trained kitchen staff on proper use of equipment, food handling, and portion sizing.
- Assisted in maintaining preparation and service areas in a sanitary condition
- Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock
- Executed daily production lists and goals
- Greeted each customer with friendly eye contact
- Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices
- Kept dining room and kitchen area clean by performing cleaning and laundry duties
- Trained new employees
- Communicated with other kitchen team members to ensure food was prepared on time and correctly
- Verified amount of cash in the cash drawer against the day’s receipts.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Conducted timely performance evaluations for all front of house staff.
Sunburst VendingGoldsboro, NC
Supervisor
07.1996 - 12.1997
Job overview
- Verified that prepared food met all standards for quality and quantity.
- Assembled food orders while maintaining appropriate portion control.
- Pleasantly and courteously interacted with customers.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Led and directed team members on effective methods, operations and procedures.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
Maxim Healthcare Services1300 Baxter Street , Suite 114, Charlotte NC 28204
Healthcare Tech
12.2004 - Current
Job overview
- Responsible for primary care, case management, and medication management.
- Assessed patients and documented their medical histories.
- Evaluated patient care needs, prioritized treatment, and maintained patient flow.
- Assisted patients with daily functions.
- Monitored fluid intake and output levels.
- Delivered in-home care to disabled children and adults.
- Ensured safety and well-being of patients.
- Assisted patients with bathing, dressing, hygiene and grooming.
- Completed all daily living tasks to enhance the quality of life of elderly patients.
- Partnered with team of registered nurses to achieve overall well-being of all patients.
- Engaged patients with games, crafts, cooking, music, reading and other activities.
- Helped residents with bathing, dressing, feeding, lifting and transferring .
Education
Goldsboro High SchoolGoldsboro, NC
High School Diploma from Businesses Administration
1985
University Overview
Skills
- Excellent customer service skills
- POS Systems
- Enthusiasm
- Excellent IT Skills
- Verbal Communication
- Team Working Skills
- Organizational Skills
- Resourcefulness
- Recruiting, training, supervising and appraising staff
- Customer Relations
- Personnel Development
- Commercial Awareness
- Energy
- Confidence
- Numerical Skills
- PDT/Markdowns Systems
Accomplishments
Accomplishments
STEP, FAST, START, BUDDY, TRUE, TRUEFIT,SPS Programs with Ross StoresCertification
CPR & First Aide
Bloodborne Pathogens Safety I,2&3
Clinical Compliance Training
NCI
ASCP Phlebotomist Technician
Timeline
Sales Associate,Stock Lead, Front End Supervisor, Manager on Duty,Markdowns, Loss Pervention Specialist,
Ross Dress for Less
10.2005 - Current
Healthcare Tech
Maxim Healthcare Services
12.2004 - Current
Security Officer/Floater
Allied Secruity
02.2004 - 03.2005
Supervisor/ Customer Service Desk
Super Kmart
09.2001 - 01.2002
Asst. Manager
Taco Bell
02.2001 - 09.2001
Asst. Manager
Sonic
04.2000 - 01.2001
Asst. Manager
Burger King
12.1997 - 03.2000
Supervisor
Sunburst Vending
07.1996 - 12.1997
Goldsboro High School
High School Diploma from Businesses Administration