Cassandra Jones
Dublin,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Teleperformance
2019.02 - 2023.05
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Cashier
Home Depot
2014.01 - 2018.09
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
Associate of Science - Medical Adminstrative
Ultimate Medical Academy - Clearwater
Clearwater, FL10.2019
Skills
- Report Transcription
- Call Volume and Quality Metrics
- Report Creation
- Account Management
- 10-Key
Timeline
Customer Service Representative
Teleperformance
2019.02 - 2023.05
Customer Service Cashier
Home Depot
2014.01 - 2018.09
Associate of Science - Medical Adminstrative
Ultimate Medical Academy - Clearwater
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