Cassandra Jones
Stuart,FL
Summary
Proven leader in laundry operations at WPB VA Medical Center, excelling in personnel management and equipment maintenance. Skilled in implementing standards compliance and procedure optimization, leading to significant improvements in service quality and efficiency. Expertise in Microsoft Office enhances operational productivity, embodying a results-driven approach with a focus on employee development and cross-department collaboration. Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Confident leader experienced in janitorial work. Motivates, trains and manages team to meet expectations every day. Knowledgeable about chemical handling, safety and cleaning procedures. Innovative Laundry with proven record of success in managing large teams of personnel. Promotes high standards of cleanliness and safety. Highly organized and attentive to detail with strong organizational and time management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Laundry Supervisor
WPB VA Medical Center
12.2010 - 07.2024
- Completed schedules, shift reports and other business documentation.
- Managed laundry sorting, washing, sewing, drying and ironing.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Evaluated employee performance and developed improvement plans.
- Coordinated daily workflow through task prioritization and concise scheduling.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Recommended or arranged for additional services such as painting, repair work, renovations and replacement of furnishings and equipment.
- Drove Out of town to do Laundry inventory when needed.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Monitored staff performance and provided feedback to drive productivity.
- Maintained required records of work hours, budgets and payrolls.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Addressed customer feedback and complaints to maximize satisfaction.
- Established and enforced safety protocols and guidelines for staff.
- Worked with front desk to respond promptly to all guest requests.
- Managed laundry sorting, washing, drying, and ironing.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Completed schedules, shift reports, and other business documentation.
- Mentored new employees in proper laundry procedures, leading to increased overall performance levels.
Laundry Worker
WPB VA Medical Center
02.2004 - 12.2010
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Maintained safety practices at all times to protect personnel and laundry loads.
- Loaded and unloaded machines, ironed pieces and folded cleaned items, typically handling over thousands of pieces per shift for West Palm Beach, and Miami VA Medical Center.
- Optimized resources by effectively managing inventory levels and ordering supplies as needed.
- Handled delicate fabrics with care, applying specific cleaning techniques to preserve garment integrity while meeting customer expectations.
- Enhanced workplace safety, conducting regular equipment maintenance checks and addressing potential hazards promptly.
- Fixed and lubricated machines between scheduled service appointments.
- Promoted sustainability efforts within the workplace by recycling waste materials and utilizing eco-friendly cleaning products whenever possible.
- Streamlined workflow processes, identifying areas for improvement and implementing appropriate changes when necessary.
- Operated steam and flat iron pressers to keep clothes wrinkle-free.
- Recorded transactions and kept files about services provided to customers.
- Reduced turnaround times for customers with prompt and accurate processing of laundry orders.
- Supported team members in achieving daily goals, assisting with workload distribution when necessary.
- Increased productivity with effective time management strategies for completing various tasks in a timely manner.
- Restocked supply inventories and notified supervisors of shortages for customer convenience.
- Kept track of customer laundry items by properly sorting, identifying and storing clothing.
- Delivered superior customer service by responding to inquiries and complaints.
- Monitored customer laundry loads to reach proper wash cycle times.
- Inspected soiled articles to determine sources of stains, locate color imperfections, and identify items requiring special treatment.
- Supported fellow staff members with delivery and pickup of customer orders.
- Assisted in the training of new employees, sharing expertise on best practices for efficient laundry operations.
- Achieved cost savings through proper handling of chemicals and detergents, minimizing waste during the laundering process.
- Ensured customer satisfaction through meticulous inspection and quality control measures on all garments.
- Kept detailed equipment service records for employee reference.
- Demonstrated proficiency in operating various types of laundry equipment, ensuring optimal performance throughout each shift.
- Maintained accurate records of completed tasks and processed transactions using company software systems efficiently.
- Provided excellent customer service, addressing inquiries and resolving any issues that arose during transactions.
- Adhered to strict hygiene standards to maintain a clean and sanitized workspace at all times.
- Followed equipment operation and service manuals when necessary.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Collected soiled linens and clothing and pretreated stains.
- Used special fabric treatments, blood, bleach, and rust cleaner to remove stains.
- Collaborated with management to develop strategies for reducing expenses related to energy consumption and water usage within the facility.
Education
No Degree - Linen Manager
Associated For Linen Management
Lexington, Ky03.2022
High School Diploma -
South Fork High School
Stuart, FL06.1984
Skills
- Building Repairs and Renovations
- Stock Planning
- Personnel Problem Management
- Equipment Maintenance
- Linens Management
- Procedure Implementation
- Standards Compliance
- Cross-Department Collaboration
- Employee Work Scheduling
- Employee Training and Development
- Spreadsheet Tracking
- Desktop Computers
- Database Updating
- Word Processing
- Microsoft Office
Accomplishments
- Supervised five different teams of residents.
- Obtaining the Mail Room Supervisor position
- Obtaining Laundry Supervisor Position
- Promoting of employees at the West Palm Beach VA Medical Center
- Documented and resolved disciplinary action which led to termination.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of up to 30 staff members.
- Collaborated with team of about 14 Nurse Manager in the development of providing better service for patient care.
Timeline
Laundry Supervisor
WPB VA Medical Center
12.2010 - 07.2024
Laundry Worker
WPB VA Medical Center
02.2004 - 12.2010
No Degree - Linen Manager
Associated For Linen Management
High School Diploma -
South Fork High School
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