Cassandra Jones
Destin
Summary
Seeking a mutually rewarding position, I offer a valuable combination of high-quality assets and strong work ethics to contribute to a company's success. With a proven track record of delivering exceptional results, I am dedicated to driving growth and exceeding expectations. Committed to maintaining professionalism and fostering positive relationships, I am eager to leverage my skills and expertise in a dynamic work environment that values excellence and teamwork.
Overview
12
12
years of professional experience
Work History
Business Manager
PCRK Group Massage Envy
08.2023 - Current
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
Server
Lone Wolf Pizza
10.2022 - 02.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
The Crap Trap
05.2022 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server, Manager on Duty
World of Beer
10.2020 - 05.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Breakfast Server/cashier/customer service
Candymakers
04.2016 - 11.2018
- Developed rapport with regular customers, fostering loyalty and repeat business.
- Collaborated with kitchen staff to ensure accurate and timely delivery of menu items.
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
- Resolved customer complaints promptly and professionally, demonstrating commitment to excellent customer service.
Chauffeur Driver
654 Limo
12.2014 - 12.2017
- Customer Service
- Provided courteous assistance with luggage handling, ensuring the safe transport of personal belongings.
- Ensured passenger safety by adhering to traffic laws and regulations at all times.
- Enhanced client satisfaction by providing punctual, reliable transportation services and maintaining a professional demeanor.
- Utilized GPS technology effectively for accurate navigation and route planning in varying traffic conditions.
- Stowed passenger items with care and concern to avoid damage or displeasure with handling.
- Managed unexpected situations calmly, such as road closures or accidents, finding alternative routes swiftly without compromising client safety or satisfaction.
- Calculated bills, issued receipts and accepted payments.
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Demonstrated excellent knowledge of local attractions, restaurants, hotels, and venues to provide helpful recommendations for clients when requested.
Event Supervisor, Lead Bartender
Stone Mountain Lodge and Cabins
03.2014 - 08.2015
- Moved to Florida
Pharmacy Technician
CVS Health
01.2013 - 06.2015
- Company Overview: CVS Pharmacy Technician
- I was a pharmacy tech but did not need a verification but I'm willing to get if needed in the state or per company standards!
- CVS Pharmacy Technician
Lead Server, Lead Bartender
Nefetari's Fine Cuisine and Spirits
08.2014 - 12.2014
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
- Collaborated with managers on employee scheduling needs, helping maintain optimal coverage during peak hours without sacrificing quality of service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Assisted in the hiring and onboarding process for new servers, sharing valuable insights to help build a strong team.
- Contributed to team success by consistently meeting or exceeding individual sales goals each month.
- Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
- Enhanced customer experience by providing attentive and personalized service during their dining visit.
- Ensured compliance with food safety regulations by regularly reviewing proper food handling procedures with the serving team.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Coordinated large group reservations, working closely with event planners to ensure seamless execution of special occasions.
Lead Server, Lead Bartender
Cable's Pub and Grill
05.2013 - 07.2014
- Moved to Florida
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
Education
High school diploma or GED -
Mixology -
Intentional School of Barbecuing
Kansas City, MOSkills
- Serving
- Host/Hostess
- Restaurant Experience
- Food Service
- Bussing
- Bartending
- Food Preparation
- POS
- Cashiering
- Food Safety
- Stocking
- Warehouse Experience
- Customer Service
- Organizational Skills
- Data Entry
- Supervising Experience
Timeline
Business Manager
PCRK Group Massage Envy
08.2023 - Current
Server
Lone Wolf Pizza
10.2022 - 02.2024
Server
The Crap Trap
05.2022 - 08.2023
Server, Manager on Duty
World of Beer
10.2020 - 05.2022
Breakfast Server/cashier/customer service
Candymakers
04.2016 - 11.2018
Chauffeur Driver
654 Limo
12.2014 - 12.2017
Lead Server, Lead Bartender
Nefetari's Fine Cuisine and Spirits
08.2014 - 12.2014
Event Supervisor, Lead Bartender
Stone Mountain Lodge and Cabins
03.2014 - 08.2015
Lead Server, Lead Bartender
Cable's Pub and Grill
05.2013 - 07.2014
Pharmacy Technician
CVS Health
01.2013 - 06.2015
High school diploma or GED -
Mixology -
Intentional School of Barbecuing
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